Today was a day I was dreading full of open loops. For anyone raeding this, an open loop is anything open but not closed, strated but not finished, said and worrying you. When this was first mentioned using Sage, I don't think it properly sunk in. - Now it has. so going to the surgery to book appointments for test the doctor SAID the staff would call me to book appointment? burried in the notes. Message not given to staff. solution? face to face to someone who understood being passed from pillar to post was not helping my blood pressure which we are trying to lower. Appointments booked in 2 days time. Loop closed - going to the bank to ask for a very specific type of statement that cannot be ordered online for the benefit of an unflexible organisation? felt like a warm hug. They have put armchairs to welcome customers, removed anything that felt cold and unpersonal. Jo welcomed me and was brilliant, truly warm and helpful. Andy helped me in a way my bank never had. Apparently they sat down as an organisation and reviewed how they do business (Llyods Bank UK). YES! Shared the ADHD referreal for diagnosis with him. this felt good. Loop closed - Met with an organsation that will support me to claim a benefit I am entitled to get since diagnosis. Now dual appointment booked with someone to support me on the day so friction is removed. Loop not quite closed but feeling much better. In a world full of systems that don't work for us, I am now realising how powerful a loop is. Leaving it open without realising or voicing it has a price to pay, loss of slepp, anxiety,... Closing it where possible helps a lot. But of course they don't teach you this. Well, Jim does. Thank you Jim!