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Facilitator Club

Public • 3.9k members

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Public • 7.5k members

49 contributions to Facilitator Club
Contributions for: Facilitator Club

Hello Facilitators👋 I'm really curious about where everyone is from. I'd love to make this a mega post where we can see how diverse the Facilitator Club community is. Who knows, you might find a lot more people in your area than you thought! Once I have lots of answers on this post, I want to make a nice graph!

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1.7k

Rebecca Courtney
Jakub Michalski
Lisa Walker
Teresa Middleton
Mykolas Mirzinkevičius
New comment 9h ago

Dear fellows, I'm sitting at a new concept around team communication and would be happy if you would like to share your best exercise and ideas around the topic - Improve team communication Thanks in advance 😍

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19

Jakub Michalski
Göran Hielscher
Holly MacLean
Sara Caldwell
Mohamed wagih Abbass
New comment 27d ago
  • 2 likes • Jul 4

    🌍 I loved MY LAND a lot, the teams too, for instance it can utterly help scrum teams understanding roles, situations, feeling etc a lot. --------------------------------------------------------------------- MY LAND What I need: - 3-5 parties - 1-2 core issues/problem one the centre - 1 roll of masking tape - 1 pack of PostIts - markers - 1 room Procedure: Stick tape on the floor corresponding to the teams (3-5 areas - my lands - +1 area that remains free at the beginning - "our land"). In the middle, the current concern/goal problem is stuck; e.g. common orientation is missing, communication could be better, tension in the team must be reduced more often... Each party takes its country. In turn, the teams/country people answer the following questions: All answers are underlined by strong gestures and clear language. Then it's the next country's turn. - Who are you and in which country do you live? - What makes your country unique? - What do you particularly like to do? - What problems do you have in your country? - What is the important message you want to send to the other countries? When all countries have had their turn, team 1 goes into the outside perspective (e.g. from "our country") and all other teams gather in team 1's country and report, - how they feel in country 1 and - what they see in this position. - Team 1 reflects how it sees itself from the outside. When everyone who wants to has spoken, it moves on, team 2 goes outside and everyone else goes to country 2 etc..... Then all the teams are mixed and divided into 3-5 teams (exactly the number) and collect in the team what they have heard about what individuals and the team as a whole need. Then they look at how these findings refer to the problem in the middle or pay attention to it. Finally, each individual in the team commits to how they will contribute to improving this situation over the next two weeks: e.g. by admitting or omitting certain things. After two weeks, another meeting of the whole team is arranged to re-check and re-activate.

  • 1 like • Jul 4

    Also I refer often to what we call in Design Thinking SEMANTIC ANLYSIS: As it comes in variuos forms. The aim is to trigger deeper mutual understanding and nurture the one major question: WHAT DO YOU MEAN BY THIS / HOW THIS IS MEANT? The goal is to gain a deeper understanding of user behaviors, needs, motivations, and the underlying reasoning behind them. This understanding can help to guide the design of products, services, or experiences ---> and relationshps that meet the needs and expectations of the other/users in a more meaningful and empathic way. We us Semantic analysis is it mostly the empathize stage. It can involve various techniques. The most simple on is putting one word/challenge/question in the center of a paper and give each one time to underline keywords and discuss the diversity of preferences/needs/associations, especially for leaders or facilitators i found it pretty helpful. The findings from these techniques can be then analyzed and interpreted to identify patterns, insights, and opportunities for design and interactions – it can help in making the implicit explicit and identifying the "why" behind behaviors and attitudes.

Hey, fellow workshop nerds! I’m thrilled to join this club of facilitation fanatics. You guys are my people! But enough about me. Let’s talk about you. What kind of workshops do you run? How do you deal with difficult participants? What are some of the resources you use? And most importantly, where do you get your coffee? I’m dying to hear from you and chat. Drop a comment below or slide into my DMs. Let’s get to know each other and make this club awesome!

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David Newman
Göran Hielscher
Dawn Dawson
Regan Carmen
Salah Bouchma
New comment Aug 8
  • 3 likes • Jul 18

    🚀 Welcome @Alex Carmen , I develop a lot of formats, but my best runnin horse for years was Design Thinking workshops, I also did a lot in team building, communication, creativity, human connection, i did The Orgasm Workshop, Quit Wittedness workshops, STartUp FOrmats, the bragging workshops and and and... I mean, we as facilitators can read an intriguing article, gather our peers and run a workshop .D Thats what we are for, arent we?

  • 2 likes • Jul 20

    @Alex Carmen Haha, dearest RC, believe it or not, I limit my slides :D Is there already an emotional bonding happening, that you're concerned about my sanity? Its either ther forever, or never :D All that formats happened in the last 10 years and no all of them a 100 times. So, odds are hhigh I wont't kill you, even though frenchies call the O. the little death. I will just take care of my fun, travel, do workshops abroad (heading to Australia next week). When I am tired, I pause, actually in workshops I even do a headstand or simply lay down to also give participants permission to break ways they "normally" won't. It may suprise you, but I am an uttelry lazy person and I learned the best hacks from more lazy people than me. I start days with things that increase happynis and joy (writing like this to warm up my brain or its remaining's) and physical tickles, cold showers, meditation, bicycle rides (like soon) or a nice stretch. Mind my buckwheat porridge with panfried ginger and cinnamon apples, oh, yummy, you may explode of jealousy. Oh, did I mention I have even enough time to dj https://soundcloud.com/djgoranji ? And trust me to, I will be back after every round :P

If you're just yelling: "Can I have your attention please?!" you're probably gonna end up losing your voice and damaging the trust with your participants. In my weekly #icemelters email I shared today 4 different methods for making sure participants stop talking and focus on you, that: 1. Don't require you to raise your voice 2. Quiet a room in less than 10 seconds 3. Boost engagement I am curious what have been your go-to methods to quiet down a big group during your workshops?

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Dario Joffily
Salah Bouchma
Göran Hielscher
Melanie Johnson
Johnny Saye
New comment Aug 8
  • 0 likes • Jul 27

    @Arnaud Daphy yes i know, often ppl that find lego silly, warmups horrible and orders disengaging. What I would not do is opening the interpretation frame of anything where I wouldn’t them want to go. On the the other hand it’s totally fine not everyone like you and your methods and it doesn’t necessarily has to with any of both. Sometimes an espresso tonliches or a baggy commuter in traffic gives them the path of the day. If a feedback like yours would come straight in the workshop I would ask how joyful it was to feel 35years younger just for that moment ;)?

  • 0 likes • Jul 28

    Oh @Jan Keck and people, what came to my mind as I just do a material purchase, I used often a bicycle bell, the nice ones with a clear shiny "bing". This gives attention. Important not to overuse it, but thats a amuch nicer noise a the quadrouple beep of TimeTimers. And you can even wear them as a finger ring,which is good for large group things. An attention song will do and what I really love is, if you connect. the PA with a Bluetooth hub you can steer by your phone. Absolutely amazing for large groups and when you also work with music.

Hi all! I left my full-time consulting job to start a business earlier this year. One of my main offerings is workshop design and facilitation to help teams solve complex problems more collaboratively. So things like brainstorming, pain point identification, stakeholder alignment, etc. I define workshops as collaborative working sessions with targeted activities that encourage attendee participation and more focused discussion on specific challenges. They are alternatives to traditional meetings to help teams spend their time more productively and reach actionable next steps in a short period of time. However, as I’ve been researching and conducting informational interviews, I’ve realized that “workshops” means something different to different people. Some think of it like I do, others like a training session, and still others have a different definition. While I understand that we could call these workshops anything we want (we could even make up a name!), because the important part is the value we bring, I’m still finding it hard to connect with potential customers at times because of the disconnect with the term “workshops”. So my question to all of you who are facilitators offering similar workshops….what do you call them?! If you call them workshops, how do you communicate with people what that means on your websites and in your conversations? We’ve had some suggestions from people to call them “working sessions” to indicate that work is done in the workshop and it’s not just training. Or, do you stay away from mentioning the “method” (which is a workshop) entirely on your website/marketing materials and use your introduction conversations to focus on the value you bring? For example, something like “We can help your stakeholders create a shared vision and kick off this initiative on the same page and with the same priorities" and then just talk through my definition of a workshop. I am curious to hear any advice from you all!

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Afina Creatief Meedenker
Jonathan Courtney
Jonathan Hampton
Benedict Odjobo
Shaul Nemtzov
New comment Jul 30
  • 5 likes • Jul 25

    🚀 hey @Seema Habash I like you opened thenaming topic. So folloing it attentively.The word workshop in somome context may be already burned, as ppl became exhausted with it. Sessions sound very reasonable, i use sometimes -camp/-series/-gathering/ -circle/ -journey or even -bonfire in a metaphorical way. It really depends to ppl, objective and context.

  • 2 likes • Jul 26

    @Seema Habash exactly. words can be overused, exhausted. whatever they coin, disguise or describe can be also used by another word. it's also worthy investigating in "russel conjugation" to find for better language awareness in your workshops. and not all workshops are pure workshops, when its more narrative formats they should carry that in the name or metaphor around it.

Hey everyone! Last year, we had an absolutely delightful 1.5-day team retreat with a major corporate group at our AJ&Smart office in Berlin. Let me tell you, it was GREAT! We got creative with the LDJ Royale and added some cool activities for starting strong and ending even stronger. Here are some highlights: - @Jonathan Courtney facilitated the session with help from @Rebecca Courtney - We didn't have any slides! We went all authentic and created all the visuals by hand on a massive King Flipchart. - We added excursions like a walk to our local ice cream shop and a meetup at our favorite cafe on day two (very much inspired by The Power of Moments). - The feedback from the client was the icing on the cake – “everything was perfect”! That made us super happy! Here's how the days unfolded: Day 1: - We started with a light intro to workshopping. - Warmup: An improv exercise we learned from a public speaking coach, David JP Phillips - We then dived into the Sailboat activity, where we crafted a challenge statement. - And then, the much-awaited LUNCH! - After lunch, we dived into Lightning Demos and 10 for 10. - We concluded with reflections on the day and shared what we learned about workshopping – as we brought in some Champagne! 🍾 - We ended the day with a dinner in one of our favorite restaurants near the office. Day 2: - We started with a talk on the 4C's Framework and the principles of Workshopping. - We continued with The Action Board (and it worked very well!) - The Tony Robbins "Gratitude Meditation" really resonated (there may have been a tear or two). - LUNCH with a side of Champagne was a lovely touch. The LDJ Royale was a great choice for the team retreat. It’s always amazing to see the principles we teach in our courses come to life and make an impact. ⚡️⚡️⚡️⚡️⚡️ We regularly share "inside scoop" posts like this inside our Workshopper Master community (our high-level program/community for those who want to build a high-paid Facilitation career). DM me if you want to learn more about joining! 🤗

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Göran Hielscher
Damien Gauthier
Birte Thurow
Kassandra Keeton
Matt Ganson
New comment Jul 29
  • 1 like • Jun 25

    @Damien Gauthier about being afraid https://www.youtube.com/watch?v=GupjXfMdz9M

  • 0 likes • Jun 26

    Alright @Jakub Michalski this helps to put it into context. Just wondered if a 1-2facilitator ws may chargebale that high, even though I take the A+J+ the smart in consideration. Its very interesting whats possible and how different it can be, have dont 120ppl and 5 facilitators (inlcuding lead) done for 19k as well as a 4day training on my own with 15ppl also for 19k in another corporate. I feel sometimes we should charge commission for "problems solved" or "time saved" on top :P

✈️✈️✈️✈️✈️✈️✈️✈️ Hey fellow Facilitatresses and Facilitators, I am having a Leadership workshop soon with an international aviation team (I add that because that's a very delicate and sweet industry, full of volatilities and parameters). I am looking for some remarkable frameworks and exercises to explore and even enhance in the long run the effectiveness of the team's ambitions (loads of sales stuff, where the local market often needs to battle with the orders from the mothership). I am happy over any impulse, question, direction and stories of your experiences! 😀

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Salah Bouchma
Göran Hielscher
David Newman
John Drinkwater
Claus Höfele
New comment Jul 26
  • 1 like • Jul 24

    @David Newman yes, i actually do this a lot to rename a standard exercise and adjustable parameters so the contexts fit well.

  • 0 likes • Jul 25

    @Claus Höfele team alignment map looks pretty useful, have u had already fruitful experiences applying it?

hi. I enjoy facilitation and also the preparation: - understand customers needs - design proces criteria - decide workshop structure - decide exercises - prepare material But I am used to do this as volunteer. So I am afraid I might spend too much time preparing if anybody was to pay for this. I take it, that longer workshops needs more planning, but maybe not proportional (for instance a two day seminar of 15 hours does not requiring 6 times as much planning as a 1,5 hours workshop - or?) Do you have a rule of thumb for how much preparing for a workshop?

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Jakub Michalski
Jørn W. Lodahl
Shannon Wagers
David Newman
Matt Ganson
New comment Jul 25
  • 2 likes • Jul 1

    hi @Jørn W. Lodahl I can agree a lot with @Shannon Wagers , as I had just brought up entire 270ppl formats in 20min (a crazy instant business model ad pitch) and over prepared a 1day 7ppl meeting for a deep dive rhetorics training with 2-3 full days (systemic interviews, semantic mapping, feedback, hypothesis, crafting)... so, the more genuinly you become a facilitator, I would say, ppl can give you 3 bullet points and you can do sth in an instand or your read and article and find yourself convinced you could do an entire workshop or training program out of the articles insights. you have to feel well with doing it the way you envisioned it AND be ready o pivot and turn verything around bcs of a relevant spark. so, once i did a 2 day workshop and after 3/4 of the 1st day the 2nd manager said: you guys are really awesome, our CEO hasn't yet cancelled the workshop, you are really great. so, anticipation of everything and learn to rest by your ease to be a smartass, that will always learn. forever :P

Hey, what does a facilitator do - by your own definition? Is that like a fancy word for a babysitter? Please Enlighten me with your wisdom. And don’t you dare Google it or YouTube AJ&Smart Videos, because I have spies everywhere 👀. Just give me your honest answer, in 140 characters or less.

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Gordana Rauski
Ren Yee Quek
Göran Hielscher
Regan Carmen
New comment Jul 23
  • 2 likes • Jul 23

    He is a conductor, a master of time and space, or, as I love to take it from Design Thinking : People, Place Process (I would even add preparation & product in terms of outcome). You are the one to conduct the journey and experience, but set an outline, that alltogether are responsible for the quality of the whole thing.) Master Of Ceremony :D

Hi, I wanted to get the groups opinion on something. I feel, one of the hardest jobs in being a facilitator, is when you finish an inperson workshop, and then have to collect all the post its, and transcribe them onto Mural/Miro to share back to group. It takes forever, some handwriting can be hard to read, and the sentiment can be lost when the session is over. With this in mind, I have recently starting running my inperson workshops through Mural. I ask everyone to bring their laptop to the session, share the link to a whiteboard in mural and capture all post its that way. We still have all the very rich conversation around the table, but when session is over, I just do a bit of tidying on the Mural board and share the results. What are peoples thoughts on this?

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Jakub Michalski
Göran Hielscher
Shannon Wagers
Tj Mackey
Ren Yee Quek
New comment Jul 19
  • 2 likes • May 23

    Hey @Tj Mackey > I really feel your pain. And as I am pain avoidant, I make when this kind of continuation/documentation is needed the following. I put the obligation for that to the client out of different reasons: a) I wouldn't say I like that work, certainly, and more for them than for me. It's important they reactivate the information generated b) to distribute the work evenly among workshop members, I give each chart only or give it to the main authors c) I continuously remember them to write block type, so with OSX in most cases, it's possible to copy and paste it, either in a .keynote, .ppt or straight to a mural/miro. d) then you organize (as part of your workshop concept) a post-workshop assembly format (2h) to bring all the charts in the right sequence, which + reactivates the knowledge + helps dialogue and reflections + Foster new hypothesis + Provides clairvoyance over the next steps Makes sense? Preparation is everything. The maximum anticipation keeps you away from headaches. I barely offer documentation, as if they are reallllllly interested in their topic, they will ask and/or take care of it. What I ALWAYS do is LABEL every brown/whitepaper with an index code like DAY/TEAM/STEP hence 1/3/5 or 2/5/7.2 regarding your agenda. Then you can just randomly collect photos of all papers, rename the file and ready is the sequence! > Find the B.4.3 on my foto

Is anyone here an IAF Certified™ Professional Facilitator? I've only recently discovered them, and am wondering if anyone here has engaged with that org, and what your experience was like with them. Maybe this is a silly question or no brainer, but I genuinely don't know. Appreciate any insights you're willing to share. : )

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David Newman
Eugenia Teofilovic
LaYinka Sanni
Shirley Lam
Jonathan Courtney
New comment Jul 12

Hey fellow passionate colleagues! 💎 Have you ever wondered why "Facilitator" is a rarely listed position in linkedin/jobs or stepstone & co? 💎 We all know about the explanatory hurdles that comes with our most favourite profession and how to communicate its benefits. 💎 I wanna change that! Therefore I am about to have interviews soon with such players that are open to listen, that there is an army outside that is skilled and willing to ameliorate collaboration all over the world. So, here is the question: ❓❓❓ What would be your questions, wishes, impules adivices you would bring or would love me to bring to such platform managers? ❓❓❓

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Svenja Floberg Thiel
Göran Hielscher
New comment Jun 28
  • 1 like • Jun 28

    @Svenja Floberg Thiel yeah, its a beginning. i know it needs an explantory effort, depending to context a tailormade approach. so i see it as a very applicable meta discipline, relatable to management or process consulting. my question is how to easier connect US with the jobs/challenges out there – and there is the two field of freelance vs. inhouse facilitators.

I have a prototyping workshop session with a team, and I need to deliver a presentation before moving on to the workshop part. I'm wondering if I should start the presentation as usual and then do an icebreaker when it's time for the workshop, or if I should do an icebreaker at the beginning of the presentation and an energizer before the workshop.

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Göran Hielscher
Salah Bouchma
David Newman
Shannon Wagers
Javier von Westphalen
New comment Jun 27
  • 0 likes • Jun 20

    🚀 hey @Hind Bayane , what about you make a small social graph survey whilst they’re already sitting for the presentation: ask relatable question and let them indicate the answer with a body posture like sitting/standing/limbs spread away, so u already gather intel about them. 👂 THEN u inspire them to be attentive for your presentation and after u put them in groups and let them share their 3 diamonds/valuable takeaways and even let share some volunteers upon their best insights from listening to you AND others. 🧠🔥 this way u cover icebreaker, movement, showing up, attention management and dialogue which always breaks the ice. no icebreaker without insights/benefits in the beginning ;) and end of a workshop.

​Imagine: It's the start of a workshop or training, and the dreaded phrase "Let's start with an icebreaker" is announced. You notice a collective cringe sweep the room. ​Perhaps you have even led the session, trying to generate enthusiasm for an activity that falls flat more often than not. ​Why does this scenario feel so familiar? ​We've all been victims of icebreakers gone wrong. Activities that are meant to be fun and bonding, but instead, feel forced, awkward, and are just moving way too fast for our introverted friends. Too often, the ice is "broken" without consent from the participants, leaving them feeling uncomfortable rather than connected. ​And you know what? It doesn’t have to be this way. ​🧊 Icemelters: Revolutionizing the Way We Connect in Groups ​Imagine if these activities didn’t just become the highlight of your workshop but the most impactful part. Imagine if icebreakers could be more than just silly games but actually serve as meaningful tools to 'melt the ice' and create genuine connections. ​Sounds good, doesn't it? ​This is where 'Icemelters' come in - they are not your typical icebreakers. ​Like the gentle thawing of a frozen lake, 'Icemelters' offer a gradual, comfortable, and more inclusive approach to group connection. ​Much like carefully nurturing a spark into a warm and inviting campfire, 'Icemelters' create a warm and inviting space that gently thaws the ice of unfamiliarity and kindles authentic connections. ​They are activities designed to increase engagement, create trust and deep connection that isn’t forced but fostered. ​With 'Icemelters', you can turn every group session into a warm campfire experience. You know, that feeling when you sit around a crackling fire, sharing stories, and slowly but surely feeling barriers come down and connections form? That's what 'Icemelters' are about. ​Workshop Overview: Let’s Melt the Ice, Together! - Understand the Pitfalls: Say Goodbye to the Cringe ❄️🚫 ​Dive into the science of why icebreakers often fail, causing awkwardness and making people cringe. Learn how to identify these pitfalls to foster connection instead of discomfort.

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Göran Hielscher
Jan Keck
New comment Jun 27
  • 1 like • Jun 26

    I cant 'cause I facilitate myself that day, so is there a 2nd edition though?

Hey guys, I have looked into tons of AJ Smart's videos, articles, and even Chris Do videos on facilitating and communicating. I want to facilitate and see how it works and if I am implementing it correctly or not. So can you guys suggest me ways to do that? Thanks

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Shannon Wagers
Salah Bouchma
Daniel Kjellgren
Bryan Guzmán
Dorjee Lama
New comment Jun 27
  • 3 likes • Jun 25

    Hey @Dorjee Lama , I can agree with @Shannon Wagers – my path led me take many many different workshop formats. If ur absolutely new to the field, think about a quest(ion) your friends have, craft a micro-workshop of 1-2h facilitate it and get feedback. iterate, do another one. offer free formats at institutions that can't pay (much) but honor the work. get better. advertise yourself. become another great facilitatress :P

  • 2 likes • Jun 25

    also read some books about it you resonate with on amazon or other plattforms, listen to podcasts and attend as many as you can to see where u felt things worked great or got f***ed up. look at everything: outline agenda, ppl, timing, breaks, speech, delivery, tools, methods, food, frequencies, music, light, noise, space set up...for m its a pretty holistic art to facilitate.

Hey peeps, seriously I am looking for scientific studies on workshops, (trainings) and large group formats >50ppl. I just found one good overview work from 2017 in German and may assume Corona and the turn into online changed many parameters. Have your heard or seen any such academic works?

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Shannon Wagers
Jonathan Courtney
New comment Jun 26

Hey fellas, yea, we all know, the best is https://www.skool.com/facilitatorclub but as open folks, we wander the world with open minds so those I know and partially get updated by, https://community.sessionlab.com/home https://www.butter.us/community https://workshops.work/community/ which leads to https://neverdonebefore.org Also on other global markets...?! Looking forward to your sharings....

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Henri Timmerman
Benedict Odjobo
Göran Hielscher
Maria Wichmann
Shannon Wagers
New comment Jun 26
  • 0 likes • Jun 22

    @David Newman I hear you. I added it as with the frame put in my head, that the https://www.iaf-world.org/site/events/iaf-eme-conference-2023-berlin-call-proposals comes with the topic of «Entering brave(r) spaces – facilitating beyond beaten tracks.» > so, frankly speaking it can be in more spaces than yet imaginable...

  • 2 likes • Jun 22

    also theres a conference in autumn https://facilitationweek.org

Hey Legends! When I'm designing a workshop or program I've got a huge amount of activities that fall under different topics that I could pull into a workshop and use. Probably like most people here. Right now I just keep them haphazardly in google docs, as part of course outlines etc. I thought of a new activity this morning that doesn't have a natural place and that got me thinking "surely there's a better way to manage this". So my question is - does anyone use miro, trello or something else to store/manage discreet activities that may be used across topics? Happy to provide an example if this doesn't make sense.

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Lisa Almeida
David Hefendehl
Mathew Georghiou
Anna Shildrick
Shannon Wagers
New comment Jun 26
  • 1 like • Jun 15

    @Antonina Kotlarz always, thtas how I understand this platform, to mutually and fast make each other smarter together :D

  • 0 likes • Jun 15

    @Vicki Baker could that be sth like a trello board maybe, i mean you even can store data, files, links.....? Or notion maybe?

Hello All, I have recently joined a company which does a fair job of leveraging facilitation tools and as such have taken to them pretty quickly. I am curious to see tips and tricks from the experts to break bias, deal with participation and classify on the fly. Also, that LDJ template blew a lot of peoples minds when I ran a few workshops a month or so back so thank you for making something so relatable and super plug and play!

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Jakub Michalski
Rebecca Courtney
Shannon Wagers
Göran Hielscher
David Newman
New comment Jun 26
  • 0 likes • Jun 25

    Welcome Adam, one more curious mind here. And congrats having a generous work environment. Guess we are also here to promot this a standard for the future .:D

I am trying to create a free short workshop that can help me sell a bigger workshop or more workshops to many clients. Have anyone used such an approach. If yes would you do the first one for free and use as a lead generation tool for future ones?

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Mladen Tomov
Kerri Price
Sabine Braubach
David Newman
Lisa Almeida
New comment Jun 26

I lately got very inspired by a post on LinkedIn to contemplate the intersection and the related potential of Facilitation in the realm of Service Design and asked ChatGPT for some possible Future Job scenarios (fantastic!) output (I will add at the end). Is anyone here whom I can elaborate on that topic more profoundly because you have experience? +++ prompts and answers Pls elaborate and explain the key terms of service design mentioned in the following paragraph: To be a service designer requires knowing about things like 'social support,' 'third place,' 'social capital' and 'commons management conventions.' Not taking these kinds of ideas into account means product designing (i.e., scripting rather than enabling) a service (creating role stress). ChatGPT Sure, let's go through each of these terms: 1. Social Support: In the context of service design, social support refers to the assistance that is provided by others in the community or network. This could include emotional, informational, or instrumental help. When designing a service, understanding the social support system of the user can provide insights into their needs, and how the service can be designed to meet those needs. For example, a service might be designed to leverage or complement the existing social support systems, or it might be designed to provide support where there are gaps. 2. Third Place: The term "third place" refers to spaces that are neither home (the first place) nor work (the second place), but where individuals spend significant amounts of time and often engage in meaningful social interaction. Examples can include cafes, libraries, parks, and community centers. These places often play a role in community building. Understanding the "third place" can be crucial for service design, particularly if the service is meant to be delivered or used in such locations. It might also indicate how people use their time and what kind of environments they prefer, which can inform the design of the service. 3. Social Capital: This refers to the relationships, shared values, norms, and understandings that enable groups of people to trust each other and to work together effectively. High social capital can greatly enhance the effectiveness of a service, particularly in cases where the service relies on user cooperation or community involvement. Conversely, if a service is being introduced into a community with low social capital, it may need to be designed in a way that builds or leverages trust and cooperation. 4. Commons Management Conventions: This refers to the rules, norms, and strategies that communities develop to manage shared resources, known as "commons". Understanding these conventions can be critical for service design, especially when the service involves or impacts shared resources. For example, a car-sharing service might need to understand and respect the conventions around parking in a particular community. 5. Product Designing/Scripting vs. Enabling: In the context of this paragraph, the phrase "product designing or scripting a service" suggests a top-down approach where the designers make assumptions about how the service should be used and impose a rigid structure or "script." On the other hand, an "enabling" approach would be more flexible and user-centered, allowing the users to adapt the service to their needs. This approach can reduce "role stress," which refers to the stress experienced by users when the roles they are expected to play within a service do not align with their needs, expectations, or identity. A well-designed service will take into account the ways users want to interact with it, and be flexible enough to accommodate those needs.

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David Newman
New comment Jun 23

Hello guys, we recently conducted a retrospection workshop to gather feedback, and - all in the process of carrying out a business audit for a Hotel in Abuja, Nigeria. And I had the most interesting experience! Without whiteboards or flip charts, post-it notes, or Sharpies; we had to improvise everything. We explained the rules of the Sailboat exercise to the staff and it seemed like everyone was on board. Gave them 8 minutes each on the 'What they thought was moving the business forward and what, in their opinion, was holding the establishment back. Folks just went right ahead and wrote everything down. So, when I asked for the notes on 'Moving forward' they just handed me both 'the Moving Forwards and Anchors' on one sheet. I lost the real fun part of the exercise, but we pretty much got their opinions in 10 minutes total. Anyone ever had a similar experience with a bunch of know-it-alls 🤣

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Benedict Odjobo
Rebecca Courtney
LaYinka Sanni
Msoo Mee
Göran Hielscher
New comment Jun 22
  • 3 likes • Jun 22

    @David Newman That was my initial thought. My experience in african countries was comparable, which is a surpise and not: Hierarchies representated in this structure are for me more a western thing, whereas by what I learned the CIRCLE always was more of a matter when gathering around topics. So I dissolved the classroom concept and circled everyone and ppl were suprised by the equalness, the lack of hiding behind desk and laptop and actually liked it. I alway link it with the bonfore experience by asking who in the last 12mon sat around a fire and how that made them feel.

Hello everyone, As I said in one of my previous post. I'm currently doing my Ph.D., focused on Design thinking workshops. For this, I need to Interview DT facilitators. To make my research of value and to collaborate my own journey with it. If anyone would like to help me out, it would be a 1 hr zoom interview, in which I would tell you a little about my research and then would interview you to understand your own experience of facilitating. I would be happy to answer any questions regarding this, you can either send me a PM or just let me know below, and I can contact you. Thankyou so much!

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Jakub Michalski
Antonio López
Aru Gurung
Bertha Barrera
Anna Shildrick
New comment Jun 20
  • 0 likes • Jun 5

    @Bertha Barrera I am happy to add upon your enquiry after 12 of Design Thinking :P

Lately, I've been mulling over different analogies to illustrate the Facilitator's role, particularly in the context of managing group dynamics. Here's an interesting one that struck me: Think of a group of people like a bustling city intersection. There are many different paths crossing each other, each with their own direction and speed. In this situation, it's easy for things to get chaotic or for some paths to get overshadowed by others. This is exactly what happens when people come together - there's a multitude of thoughts, ideas, and perspectives intersecting. People might have different viewpoints, some ideas might get side-lined, and quieter individuals might not get a chance to express their thoughts. It's like the louder cars drowning out the quieter ones or some paths being blocked by others. This is where a Facilitator steps in, acting like a traffic controller at this intersection. They ensure that each 'car' or person gets a fair chance to move forward, making sure everyone's ideas and voices are heard. They guide the 'traffic', or the conversation, to ensure that the team's discussions are effective and aimed towards achieving their goals. So, just like a traffic controller is crucial for smooth and fair traffic movement, a Facilitator is key to productive, inclusive, and goal-oriented group discussions. What do think of this analogy? I'd love to hear your own analogies or metaphors of the Facilitator's role in the comments!

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Shannon Wagers
Sarah Barton
Kirsty Starmer
Göran Hielscher
Daniel Kjellgren
New comment Jun 16
  • 0 likes • May 23

    @James Deus that's such a great one! I remember my best teacher's dictum of "JUST BECAUSE YOU DON'T RECOGNIZE AN ORDER, IT DOESN'T NECESSARILY MEAN IT IS CHAOS" Wherever you travel, the facilitator, as a great observer, sees things working contrary to his/her origin. Cultures are the meanest echo chambers and generate a genuine "normal", which, in the first place, looks absurd to someone of another culture. That's why I can't stress enough how vital TRAVEL is to grow your facilitator skillset, beginning to question your own "orders constantly".

  • 3 likes • Jun 15

    @Kirsty Starmer as I said, when I think around this matter, what also comes to my mind is: + Sherpa + Pathfinder (in the means of the traditional polyneasian seaman) + Group-muse ;-)

Could we share our best moment for facilitation. Once I supposed to drsign and run 2 hours workshop for 300 participants about corporate values, the time was limited and I was very busy preparing for another training, here how my design went: 1. I started with an ice breake, igrouped them into trios and I used the cmon game 2 lies and 1 truth since integrity is one of the values, I used it as a transition to the main workshop, even a simple lie people detect you, what about major things at the workplace. 2. I went through quick review of their values through direct facilitation with interaction with the audience, concluded that with a video explaining the values again. 3. I invited a guest speaker psychologist who shared an interesting session about belief system, the interaction between ideas, emotions and behaviors. 4. I used kahoot game using the meaning of their values, since they are too many, every pairs or trios will log in as a team, it was super exciting session to recap what they could retain from their understanding of the values 5. Last activity, made 8 groups and each will have to write a poem, add lyric and practice in order to perform on stage, it was super creative and amazing, my secret I'll be moving around in order to sequence their performance, the one that seems best ll perform last and vice versa, definitely there are some surprises. 6. Closed with prizes for winners during the different activities and wrap up session.

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Shannon Wagers
Göran Hielscher
Hassanein Ismail
Scott Fry
Mathew Georghiou
New comment Jun 15
  • 4 likes • May 26

    ✈️ I once had to align a 120ppl IT team from an airline, which was cluttered in to 5 sub teams at 7 locations and which wasn't synergetic at all as a predecessing merger affected the work identity of ppl in an extend, that they even kept the email footer of the former company for 2 more years even merged with the other airline. the task was to align teams and then organize and comply with the annual team goals/tasks. 🚼 Of the 2 given days I the first day i worked with an embodiment artist who put them rolliing on the carpet like toddlers for 45min and after being "formatted" i opened a pain/gain dialogue in groups and loads of narration and connectin stuff. 🚀 the next day went super smooth and the manager came to me in the morning: "hey Göran, i dont know what you have done, but ppl that havent been speaking with each other for two years are now having breakfast together, thats unbelievable! 🚀 me and my team were super happy. at the end of the day all the big team signed there adviced task on a commitment wall and the manager rolled up this poster and took it with him.

Hi, I'm looking for an app, software, tool that can I can use to within our training sessions. This is how I'd like it work. - Attendees click a link to access an online tool - Attendees complete questions rating themselves on a scale of 1 to 10 - Attendees can see the results in a chart of what options they choose, almost like an self evaluating wheel, after they've completed all questions. - Attendees have the option to send the results to their email - Data is collected from attendees results Is there such a tool out there that exists already? Or a workaround? Thanks!

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David Newman
Göran Hielscher
Kirsty Starmer
Christopher Cornman
New comment Jun 14
  • 1 like • Jun 14

    how about http://mentimeter.com , that sounds most reasonable, yet it can become a danger :D I was once in a large AGILE meeting and the feedback question was posted, what is blocking the agile movmemnt of the company, and guess what, among practival concerns the name of managers appeared :D i think also a low profile surveymonkey, type form or google form can do the job, unless u have someone @David Newman said, that's programming a genuine thing for you!

🚀 Hello sweet F-people! ❤️ I am so glad this club emerged. My name is Göran (go-run for English natives), and I got skilled in graphic design & copywriting, communication science, Design Thinking, Systems Thinking, Relationship dynamics and DJing. Long time I was looking at what it is and realised facilitation amalgamates everything above into one excellent harbour. 🌍 I love connecting people, topics and goals, and my favourites are large group formats, which I ran for conference kick-offs, Design Thinking (and related topics), and Team Building and I even have a format called The Orgasm Workshop (ask me everything;)) for festivals and cruises. As an avid traveller I love challenging myself, working in different cultural contexts, and the latest formats I ran in Nairobi. 🎧 DJing for Ecstatic Dance and plant ceremonies taught me tons for the facilitation space, and I am happy to share... https://soundcloud.com/djgoranji 💬 Also, I added upfront of my formats the NARRATIVE ANALYSIS to craft much better and systemically inspired formats which became a game-changer for me. When you love to know what I do there, feel free to reach out. 📗 WHAT I WANT TO LEARN HERE: Everything about facilitative leadership / facilitation as a future leadership skill / community building formats / group dynamics / group psychology / more on group language / more communication feats / become more visiual in space / ... 🤲🏽 WHAT I CAN SHARE WITH YOU: feats and tricks and manifold formats / communication feats / some intercultural experience/knowledge on space and sound and djing / what an orgasm workshop is... ;) Looking forward to a great time shared Göran a.k.a. goranji

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Sabine Braubach
Shannon Wagers
Rebecca Courtney
Göran Hielscher
New comment Jun 14
  • 1 like • Jun 14

    @Sabine Braubach Oh great, I havent, I have done a 2y course on relationship dynamics and couple therapy, but this approach looks pretty neat and holistic. Will have a deeper look on that.

  • 0 likes • Jun 14

    @Shannon Wagers thanks shannon, yeah, I learned the value of bringing a band potographer to job GIGS :P

I would love to open an overview list for worldwide facilitation and facilitation related events and gatherings. A dear friend an colleague invited me to a beautiful opportunity to surrender into playfulness this weekend at https://play14.org – a facilitation-related movement/franchise piece/micro TED for facilitators, this time in Berlin. It was inspiring, refreshing, uplifting and energising, especially as there were a lot of cross-industry and cross-institutional fans of PLAY! Play14 happened irregularly across major European cities but is open for anyone to host along their guidelines – it was held as an Open Space. Fifty people played, exchanged, observed, promoted, tested and had fun while learning. Which events and event series of comparable kinds do you know?

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Hassanein Ismail
Rebecca Courtney
Göran Hielscher
Jan Keck
New comment Jun 5
  • 1 like • Jun 5

    @Rebecca Courtney I hear you, I was even suprised myself that I've never heard about; guess due to a non-commercial intention its not that much promoted. Yet it was (sorry to repeat) simply awesome! Have a look at http://play14.org again, theres so much more happening! Hope seeing you there one days latest!

  • 0 likes • Jun 5

    hi @Jan Keck what is the exact question, how it went or how its working?

Hello 👋 I'm curious to know if there are any job opportunities for following: 🕵️ Innovation Facilitator (Design Thinking) 🕵️ Innovation Program Manager 🕵️ Innovation Lead / Consultant / Evangelist Basically, anything to do in driving Innovation & building culture. Drop in the comments if you are aware of such openings, will be happy to connect offline..

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Göran Hielscher
Jason Boon
Akshay Chillal
New comment Jun 5
  • 1 like • May 23

    https://thedo.world/careers/ THE DO is a pretty cool intituution and on a regular base they offer intriguing jobs, as they are in a growth phase.

  • 1 like • Jun 5

    @Akshay Chillal Thats just one. I think its great to really think organisations beyond companies, theres NGO, comissions, networks, cultural institutions... I just made an additional chatGPT4.0 request, I wann share here: POMPT: What is the best resources for facilitator jobs (worldwide)? ChatGPT: Finding job opportunities as a facilitator can involve a variety of resources, depending on your specific needs and interests. Here are some resources where you can find facilitator job postings worldwide: 1. LinkedIn: This is a robust platform for job seekers in all industries, including facilitation. You can search for "facilitator jobs" on LinkedIn's jobs tab, and filter the results based on location, industry, and level of seniority. Remember to keep your LinkedIn profile updated to increase your visibility. 2. Indeed: Indeed is a global job search engine. You can look for facilitator jobs in a specific location or worldwide. 3. Glassdoor: Similar to Indeed, Glassdoor offers worldwide job postings and allows you to search for facilitator jobs in various industries. 4. Facilitator-specific Job Boards: Certain websites or organizations specialize in facilitation and related fields. The International Association of Facilitators (IAF), for instance, may have job listings or connections to potential employers. 5. Freelance Platforms: Websites like Upwork and Fiverr often have listings for freelance facilitators. 6. Professional Networks: Join professional networks related to facilitation, such as the IAF, the National Facilitator's Database, or even more localized facilitator groups on Meetup. These networks can provide you with connections to potential job opportunities. 7. Company Websites: If there are specific companies or organizations you're interested in working for, check their career pages regularly for new job postings. Remember to also update your CV and tailor your cover letter to each specific job application to improve your chances of getting an interview. Good luck with your job search!

I prompted this question in an intro call for another facilitation course and I got interestiing answers. Mine would be, that people as well as me are feeling energized after a day despie a fatigue and after they will tell me the talk of town often referred to a workshop and its outcome. 🗺️ Impact Mapping would be a factual tool to do so, but more from a gut perspective I love exploring this question. ⭕️ Another answer was "When they don't mention my name in the feedback round..." which for this facilitator was a sign of deeply ignited team dynamics – to her own professional satisfaction. So I am curios now, whats your clear signs and feeling or metrics, that it worked?

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Rebecca Courtney
Göran Hielscher
Benjamin Kessler
David Thomson
New comment Jun 4
  • 2 likes • Jun 1

    @Rebecca Courtney yeah, like "my 3 diamond" or "gold nugget was"?! How do you label the highlighting activity?

  • 1 like • Jun 1

    @Rebecca Courtney I work a lot with reasonable metahpors or simply semantic imagery, that is relatable to the peers in space. every company or branche has somehow their own preference terminology set and I situationally rename certain exerises to make them simply more relatable. I have to admit I have a little knack for language, thats probably I wrote my diploma on metaphors in online dating :P

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Göran Hielscher
5
355points to level up
@goran-hielscher-3257

🚀 Internationally active design thinker, facilitator and speaker. Corporate & conscious workshop formats & DJ. Constantly embracing the new! 🌍

Active 8d ago
Joined May 21, 2023
ENTP
Berlin, Bali, Nairobi

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