I have an automation that clones certain issues when a specific label is added. I want this is run only ONCE, the first time said label is added. Am having brain fog on how to effectively do this in Jira Cloud.

G'day mates In JSM, how do y'all like to ensure agents aren't closing/resolving work items without stopping the time to first response clock (i.e. without commenting to customer)? My sense is there's a few ways to skin this cat but I'm curious to know whether any of you have a tried and tested recipe you default to... Maybe you just automate a canned comment? Or something more sophisticated?

Marketing folks have listed "Asset and configuration management" under the "Standard" tier for the Service Collection here: https://www.atlassian.com/collections/service/pricing What is weird is that they are allowing those who only had JSM standard to migrate early to the Service Collection (with same pricing) or be migrated automatically (sometime this Feb is what it told me). I accepted the Service Collection Standard move from just JSM standard for one of my sites to happen now. This was actually a few days ago. I ended up with "Customer Service Management" but with no access to "Assets" yet. After submitting a support request, they tell me: "...I understand you have a question regarding the 'Assets' Feature within your Service Collection. I know you’re excited to try out this new functionality, and apologize for the inconvenience this has caused. While our features and pricing page does state that Assets is included for Standard plans, please note that there have been some slight delays in getting the feature rolled out. At this time we are targeting an early-mid February release for the Assets feature for all Standard plans. I realize the discrepancy between the information and actual practice isn’t great, and appreciate your understanding. I will pass this feedback along to our team for review as well. There will be a Community Blog post when the feature does officially become available. Please let me know if you have further questions as this time." Also, expanding "Assets pricing" at the bottom of the page at the link above shows a clear contradiction in the first two paragraphs: "Asset and configuration management is included in Service Collection Premium and Enterprise plans. Included in these plans, Standard customers will be allowed to store 5,000 Assets objects for free, while Premium and Enterprise customers will be allowed to store 50,000 and 500,000 Assets objects for free respectively. Above this limit, objects will start at $0.02(USD)/object/month with volume discounts."

Hi there. Has anyone done any integration with Microsoft Entra for account provisioning/deprovisioning or access control for other apps (like Salesforce, etc) based on JIRA Service tickets? Any pointers will be appreciated. tariq@umassglobal.edu

We are looking to keep optimizing our service project early this year and have a few add-ons in mind (which will some of our own support gaps, but also a few things JSM doesn't do out of the box). What are your top 3 must-have Jira add-ons and why?