13d • JSM
Adding external participants
Which setting is to be adjusted, as for CarSales JSM team to be able to add or adjust participants. I've opened the site, I've opened the JSM, I think it's under security scheme, this setting. And what role would I need to give them? For the moment two have servicedesk Agent, as they work with me. I have admin on the whole thing. But when these two try add a colleague or external email, it blanks out, for some reason. I will be checking the.permission helper later on. And I am going thru some more admin portal settings. Any advise?
-Anyone can raise a ticket for carsale insurance quote (via email)
-This anyone is adding his family. We want to sometimes change participants and or requester.
Would appreciate a pointer what else to configure or adjust.
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Adding external participants
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