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Atlassian Everything
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5d •
Jira Service Collection Apps
I have been anxiously awaiting the arrival of Jira Customer Service Management to my cloud premium tenant for months now. As I have been an Atlassian customer for over 5 years, my tenant already existed at the time of the announcement. It was my understanding that existing customers would begin to see the Customer Service Management app appear starting in Feb 2026. Anyone have any idea when I might see mine show up? FYI, I reached out to the Atlassian Community and got zero answers. I reached out to Support and they didn't seem to even know that CSM was a thing. Any insight someone can share would be welcome. Thank you!
1 like • 4d
Thanks, Josh. I appreciate the feedback. It dovetails with what I suspected is the case. Kind of the Atlassian way, I guess. As I did more research, I'm seeing some not so great feedback on CSM anyway, and the last thing I want to do is rely on yet another half-baked app that does a fraction of what it is supposed to do. Have a good one!
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@shaun-mcguire-6514
Atlassian org admin, learning as I go. Five years in, I know enough to be dangerous.
Active 4d ago
Joined Mar 4, 2026
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