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33 contributions to Atlassian Everything
21d •
Jira user cleanup
There seems to be confusion about how to suspend or deactive inactive users. How to actually determine people who never logged in? Or, did it once six months ago? Apparently it's an API call and requires a script? I am trying to find the information online so far without success. Does anyone has anything related to this or can assist?
1 like • 20d
I can share python script I've managed to vibcode. My follow up question is how can I check for Jira software users (if we miss them by offboarding), is there an automation or Rovo or so, that I could implement for inactivity of a user and suspend his access after 3 or 4 months? As to keep user license audit and such with less manual work or overview. Ie. What's the best way to keep Jira instance clean, mostly active users online and export only Active users every six months or once a year?
1 like • 20d
To elaborate, the last activity in admin panel is so so. Especially JSM activity is unreliable. Last opened ticket? Probably a good pointer to check why a user is inactive. What's everyone's opinion? Or how do you currently approach this?
Aug 21 •
Different Loom and Confluence tiers
Hi everyone! We use Confluence Premium and I want to create training videos for onboarding new customers to our Atlassian apps. Can I use Loom Free tier on the same instance as our Confluence app and create, lightly edit, and embed Looms into Confluence pages OR download Looms to SharePoint and just add a link in Confluence pages to it? I took the basic Loom training and searched online but couldn't find anything about different tiers. I would assume if it's possible that Loom would be severely restricted as a Free tier.
1 like • Sep 21
A bit late to the party. I added only myself as Loom admin and asked support to downgrade it before payments.
Jul 21 •
Adding external participants
Which setting is to be adjusted, as for CarSales JSM team to be able to add or adjust participants. I've opened the site, I've opened the JSM, I think it's under security scheme, this setting. And what role would I need to give them? For the moment two have servicedesk Agent, as they work with me. I have admin on the whole thing. But when these two try add a colleague or external email, it blanks out, for some reason. I will be checking the.permission helper later on. And I am going thru some more admin portal settings. Any advise? -Anyone can raise a ticket for carsale insurance quote (via email) -This anyone is adding his family. We want to sometimes change participants and or requester. Would appreciate a pointer what else to configure or adjust.
0 likes • Sep 21
@Kerli Randmer , I fixed it already with an updated security permissions.
0 likes • Jul 22
I am getting an error when adding customers. As I don't think guests are the right way to go at the moment. What are the differences between guests and customers? Rovo isn't helpful enough as to fix this error TYBZ1H. How to assist the JSM service desk team to be able to add external participants therefore? Any tips, please?
May 9 •
Atlassian Gov Cloud to Commercial Cloud
Hi all, I've got a unicorn scenario and was wondering if anyone knows anything about potential of migration from Gov Cloud to Commercial Cloud. This scenario is apparently unlikely based the fact that organizations tend to move from looser to stricter compliance environments. Atlassian seems to reflect this by having various guides covering cloud to agov, dc to agov, agov to agov, but nothing in the opposite direction.
0 likes • May 17
I am guessing this is a no-brainer or less convoluted... Maybe even possible to do 1:1 migration and the restrictions would fall off. You mostly migrate workflows, users and groups, security& permissions, no?
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