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Atlassian Everything
62 members • $6/month
3 contributions to Atlassian Everything
1 like • 9d
Really looking forward to being part of this community and watching it grow.
11d •
JSM: Appending to Request Participants via automation
I have an automation for JSM that needs to add internal request participants to a ticket once it's created (based on other logic we have setup), but retain the original request participants (often our client users). When I use "Edit request participants --> Copy from Work Item", the automation replaces the existing request participants instead of appending them. Thoughts on how I can achieve this?
1 like • 10d
@Alex Ortiz , what's the benefit of licensed JSM users being watchers instead of Request Participants?
1 like • 9d
Thanks @Chris Rogers , that's good to know. I probably would've found that out the hard way!
26d •
Atlassian housekeeping advice
What’s your advice on the best regular housekeeping tasks I should try to implement to tidy up Jira and Confluence on Atlassian Cloud to keep them running efficiently and avoid performance issues over time? Has anyone used the new Site Optimizer tools available in Jira? Personally I have found some of its recommendations a little unreliable and have been cautious about running them on our production site.
2 likes • 25d
Two suggestions: Check your Backup/restore app (if you have one) to see if it offers help with clean-up. I use the Insights and Cleanup features in Revyz' Command Center for Jira which are really helpful for a lot of things (not just cleanup). Kim Mooney wrote a good article on site "hygiene" in the Atlassian Community that I use, and there are good additional tasks in the Comments for this article: https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/Jira-Instance-Cleanup-Guide/ba-p/2136279
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@susan-waldrip-2091
JSM admin and Atlassian Community Champion, continually learning!
Active 5h ago
Joined Nov 11, 2025
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