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Atlassian Everything
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11 contributions to Atlassian Everything
5d •
JSM Request forms
Has anyone seen this yet in JSM request form editor??? I couldn't find any information related to this.
1 like • 5d
Hmm, I don't but if I find what I saw a couple of weeks ago, I'll post it.
1 like • 4d
Just got this in email: https://community.atlassian.com/forums/Jira-Service-Management-articles/Advanced-Conditional-Operators-in-JSM-Forms/ba-p/3146219
5d •
Storage on Atlassian side for files?
I'm wondering if it's possible to produce a CSV file in-house and upload it somewhere in the cloud (ideally in Atlassian's cloud) for JSM to access? It would be a file with our JSM customer's email address, organization code, and department name so would need to be accessed for every ticket. Can this be done? I'm asking because we recently purchased the Shared Data for Jira Fields app and we're probably going to face firewall permissions issues with that app "touching" our Oracle systems or data warehouse directly for this data.
1 like • 5d
@Timothy Braxton , thanks so much for looking into this. I'll run this by our database/IT folks to see if this is doable. I appreciate it!
7d •
Any problems shifting from JSM standalone to Service Collection?
Just wondering if anyone has encountered any "gotchas" when making the transition?
0 likes • 5d
Ah, that may be the case. I was able to set up a free service collection instance to explore it, but that's "new" so makes sense. Thanks Alex.
7d •
SLAs + Automations vs Just Automations
I'm configuring a new company-managed space in JSM and using SLAs for the first time. The calendar feature is so handy for "counting down the clock", but I keep gravitating towards using just automations with business days because I'm having to write so many short automations to send reminder emails before SLA breaches and escalation emails after breaches. Am I looking at SLAs the wrong way?
1 like • 5d
@Alex Ortiz and @Chris Rogers , thanks for the feedback, and good points. I always start with the "Why?" to avoid scope creep (which I'm really good at!). The SLA business days and calendars are easier than setting all that up in (just) automations, for sure. Our work doesn't currently require measurements of "time to initial response" or "time to close" because most of our tickets are "custom" support so "time to <whatever>" really varies depending on the request. So it sounds like using SLAs is an acceptable way to trigger reminders, escalations, and auto-closing tickets.
8d •
Jira seasonal releases coming soon
Source: https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/Coming-soon-Jira-seasonal-releases/ba-p/3177320 I'm excited for this change, as it's been pretty hard to keep up with the constant changes, even when all you do is Atlassian tools. Anyone else looking forward to this change?
0 likes • 7d
Yes!!
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@susan-waldrip-2091
JSM admin and Atlassian Community Champion, continually learning!
Active 4d ago
Joined Nov 11, 2025
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