JSM: Appending to Request Participants via automation

11d • JSM

I have an automation for JSM that needs to add internal request participants to a ticket once it's created (based on other logic we have setup), but retain the original request participants (often our client users). When I use "Edit request participants --> Copy from Work Item", the automation replaces the existing request participants instead of appending them.

Thoughts on how I can achieve this?

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