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Atlassian Everything
283 members • Free
34 contributions to Atlassian Everything
15d •
Best approach to Microsoft Teams and JSM integration
Hey fellow Jiraheads, curious what others' experience is with integrating JSM with Teams? Seems from my initial research like Assist works pretty well if you create a work item from Teams for getting comment updates or routing approvals through Teams, but if you want something more robust like Teams notifications on Status changes or getting notified by Teams for all tickets you'd have to use Webhooks that can only go to a Teams channel and not a direct message? Wondering if anyone has any advice or has done a thorough Teams integration before
1 like • 10d
Another +1 for Yasoon here. The out of the box integrations aren't great and I haven't had much success with them.
21d •
Any recommended apps supporting Atlassian platform administration?
Does anyone here have experience with and recommend any administration support apps like Solcoro or any alternatives? This seems useful for system cleanup, optimization, governance best practices, etc. https://solcoro.com
1 like • 18d
I haven't personally used either Solcoro or Revyz, other than very surface level stuff, but they both seem like robust solutions built with Jira administrators in mind. Most of system cleanup and optimization I've done has been with a collection of Python scripts which I then pull into Excel for analysis with Pivot Tables which is pretty flexible but still more manual than I'd like.
Mar 19 •
When a Jira work item gets blocked mid-flight by another item, what does your team actually do?
Curious how different teams handle this in practice. What's your approach, and what drove that decision?
1 like • 29d
@Sid Pathirana @Denise Ellis another option is if you don't currently use card colors for priority, you could set them up to use queries instead and then have the card show as red if it meets whatever your blocker trigger is (custom field, flag, etc)
30d •
Atlassian Billed Josh 100k . . . "on accident"
Has Atlassian ever "accidentally" billed you 100k before?
0 likes • 29d
I haven't been bit (yet) and have caught it on time for any clients that I'm still helping manage. I think I know which company you're referring to @Alex Ortiz... :P
Mar 16 •
Who sees what when using “Reply to Customer?”
Hi, everyone! A user asked me how “Reply to Customer” works in JSM — they want to ensure that if an Admin comments via “Reply to Customer,” only the initial Reporter is able to see the comments, but I believe the comments are public in the portal, correct? Is there any way to *only* let comments be seen by the Admin & Reporter when using “Reply to Customer?” Thank you!
0 likes • Mar 17
@Tei M. Your use case is a standard scenario in JSM. Customers will only see spaces that they are customers of, and only see requests that they are the reporter of our have been shared specifically with them (or an organization they belong to)
0 likes • Mar 17
@Tei M. I meant that it's a standard use case in that JSM handles that fairly well out of the box. Unless you have automation making changes or are using customer organizations, only reporters can see their issues unless someone shares their request with someone else. Maybe I'm missing something about where additional permissions are needed?
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@chris-rogers-3182
Atlassian Certified Administration Expert and overall Atlassian enthusiast
Active 2d ago
Joined Nov 5, 2025
Edmonton, Alberta, Canada
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