I have an automation for JSM that needs to add internal request participants to a ticket once it's created (based on other logic we have setup), but retain the original request participants (often our client users). When I use "Edit request participants --> Copy from Work Item", the automation replaces the existing request participants instead of appending them. Thoughts on how I can achieve this?

This seems like it should be straightforward and maybe I'm just missing a field setting. We have a custom automation that populates the "First Response Comment" (public / agent added) on an issue. If that issue gets cloned, that field value carries over to the cloned issue and we don't want it to. Is there an easy automation I can setup to check when a work item is created, if it was cloned, and then if so, set that field to blank?

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