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5 contributions to Facilitator Club
How To Run An Effective OKR Workshop (Full Step-By-Step Guide)
Hey Workshoppers, We just released a full video guide on how to run an OKR workshop, including the Miro template! Thanks to @Johan Holst for the amazing work on this one! I love how It turned out. Cheers, Jonathan and the AJ&Smart Team
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New comment Dec '23
0 likes • Nov '23
@Jonathan Courtney oops 😌
0 likes • Nov '23
@Bret Koontz What an interesting context! I look forward to hearing how it went.
How to create Powerful/Peak Moments in your workshops!
One of my favorite books of all time is 'The Power of Moments' by Chip Heath and Dan Heath. In this book, Chip and Dan talk about improving experiences for others, and they explore what makes occasions unique and memorable. Psychologists have found that, when we reflect on our experiences, we tend to remember two moments in particular: The "peak"—the best moment of a positive experience—and the ending. Peak Moments are things that happen that are out of the ordinary; they're unexpected and a bit of a surprise. These moments disproportionally impact how we remember an event. These moments make us feel excited, motivated, and surprised! So here's the question for all of us: Are we paying attention to these moments as facilitators? Are we consciously creating peaks for our customers or participants, or employees? You could run an average workshop, sticking to the agenda, and everything would run smoothly. BUT, if you've designed your plan to include a few peak moments throughout, people will remember this workshop to be incredibly special and memorable. They're more likely going to want to have you facilitate another workshop for them in the future so that you create this unique experience for them again. ❓So how can you create these peak moments in your workshops❓ 💪 Start your workshops strong: Make sure you make the group feel welcome when they arrive at the workshop. What we did in a recent workshop to create a peak moment at the beginning was we made a welcome poster with every participants name on it in fun colourful writing. We also had a little goodie bag on each persons chair for them to take home. This was filled with simple things like a notebook, sharpie, post-its and our own AJ&Smart stickers. Another workshop we had everyone wait outside the room, we blasted some high energy music and let the participants in. We high-fived each person as they came in and everyone was super pumped before the workshop even started. 🎉 Celebrate wins/milestones: Throughout your workshops, make sure to celebrate when a group finishes an exercise with a simple high five. Get everyone up and out of their seats and praise their efforts by taking a nice break outside of the office space. Take them to get ice-cream or go for a nice walk together. In a recent workshop, we rented an ice-cream van and let the group know that on their 15 minute break they could go grab an ice-cream and sit in the sun. This is a peak moment that they won't forget!
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New comment Mar '23
2 likes • Mar '23
I like to use the Magic Castle hotel story from the book when talking to clients that have products or services in a mature market. The Magic Castle hotel is a pretty shabby looking hotel. But despite that they are like rated number one on Trip Advisor in LA, perfect for families visiting Universal etc. The've taken the normal hotel experience and added to it, a few examples: – Unlimited Snacks – Chips, candy, soda etc – Free breakfast – a magician performs tricks at your breakfast table three times a week. – And the absolute coolest: The Popsicle Hotline – Pick up the red phone next to the heated pool someone answers, “Popsicle Hotline” and you request a popsicle. The popsicles are hand delivered by a server in white gloves on a silver tray It's such a great example of how going the extra mile to create a memorable experience in an otherwise dull product/service can create real business results
📍Where is everyone from?📍
Hello Facilitators👋 I'm really curious about where everyone is from. I'd love to make this a mega post where we can see how diverse the Facilitator Club community is. Who knows, you might find a lot more people in your area than you thought! Once I have lots of answers on this post, I want to make a nice graph!
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2.4k
New comment 1d ago
4 likes • Jan '23
Stockholm, Sweden 🇸🇪 👋
1 like • Feb '23
@Benoit Tremblay Cormier Howdy!
How to run a remote sprint for multiple teams in parallel?
I'm curious about your experience (especially) in terms of ideal setup. 1. How many facilitators would you recommend facilitating for how many teams sprinting? 2. How do you facilitate it properly in terms of e.g. when do you put teams in breakout rooms? How do you effectively communicate the exercises when teams are in break-out rooms? 3. Does anyone have experience in the teams mainly guiding themselves through the sprint in a Miro board and being more there as a “backup role” for questions or when teams are stuck in certain exercises?
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New comment Feb '23
2 likes • Feb '23
For the outcomes to be as expected, I think a Design Sprint requires a hands-on facilitator throughout the entire process. Leaving teams to do exercises on their own in break-out rooms could possibly work if the particpants are very comfortable with workshopping and the design sprint format. If they are all beginners I think the risk of the process derailing is too high.
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Johan Holst
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1point to level up
@johan-lindqvist-6228
Product Designer, Prototyper and Facilitator. Freelanced on the AJ&Smart consultancy team during 2022. Based in Stockholm, Sweden.

Active 100d ago
Joined Jan 25, 2023
Stockholm, Sweden
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