Howdy pricing people! If you've been paying attention, you know credits have become the go-to model for monetizing AI. While structuring a credit model presents its own challenges, selling it is even harder. Case in point: The team from Paid ran three monetization workshops in SF with 30+ AI companies over the last couple weeks. The same question came up every single time: "How do we explain the value of a credit to a customer?" It's not a technical problem. It's a communication problem. There's a big difference between "1,000 credits are included in your plan" and "your plan includes enough credits to run 500 contract reviews a month — the equivalent of what a junior paralegal handles in a week." Same model. Completely different conversation. Next week, we're running a small, hands-on session with Manny Medina from Paid to answer all your questions about structuring and selling a credit model. Would love to see you there 🫡 📅 Thursday, March 19 | 11am–12pm EST Spots are limited and registration requires approval. Register for the session →

Hey folks! Quick heads up — I'm doing a live session this Thursday, April 23rd at 2pm ET / 11am PT with two people I'm very excited to jam with: - Zona Zhang — Pricing & Monetization Lead at Clay. One of the sharpest operators on AI / credit-based pricing that I've met. - Jyotsana Saha — VP of Product Marketing at Nue. Jyots sees what actually breaks under the hood when hybrid pricing hits real billing systems. We're going to unpack where AI and hybrid models are going, where they break in practice, and where we think the future of SaaS is headed. If you're working on hybrid pricing, credits, or AI monetization — this one's for you. Register here: https://www.nue.io/resources/webinars/hidden-cost-of-hybrid-pricing/ See you Thursday! Rob

Howdy pricing people! Another awesome Office Hours coming up next Monday, 4/20. I'll be joined by @Ulrik Lehrskov-Schmidt — and we're digging into something most SaaS companies underinvest in: how to price and package professional services. This is the stuff that rarely gets talked about publicly. Onboarding fees, implementation packages, training, custom work. It's often where serious revenue is hiding. Especially now, as AI changes what "services" looks like in practice: → How do you structure services pricing so it complements the product instead of competing with it? → When does it make sense to price services as a standalone revenue stream vs. bundled in? → How do you handle pricing when AI is automating large portions of delivery? → What does willingness to pay actually look like for hands-on help in 2026? Ulrik's been doing this work for years and he's one of the best at cutting through the noise on pricing structure. We'll collect questions in advance, then shift to open Q&A. 📅 Small group, approval required. Register here: https://luma.com/y3zvxubz Drop your questions below and I'll make sure we cover them. Rob

Morning everyone, We've got Office Hours this Thursday with David Reid from Teneo. If you're not familiar, Teneo works with private equity-backed SaaS companies navigating some of the hardest pricing questions in the market right now — specifically how legacy platforms should think about pricing and packaging as AI reshapes their market. This one's going to be really relevant if you're dealing with any of the following: → You have a mature SaaS product and you're trying to figure out where AI fits in the pricing model → You're balancing AI adoption with protecting existing revenue streams → You're unsure whether to bundle AI features, gate them as add-ons, or restructure entirely → You want to understand how PE-backed companies are approaching this transition David's team have seen under the hood of hundreds of SaaS companies making these changes, and will share what they're seeing in the trenches. We'll collect questions in advance, then shift to open Q&A. 📅 Thursday, April 16 Small group, approval required (this isn't a webinar.) Register here: https://luma.com/lh57wykx Drop any questions you want covered in the comments and I'll make sure we get to them!

Howdy pricing people! Next week we've got a special guest. Scott Woody, CEO of Metronome (now a part of Stripe) will join us to answer questions about AI and usage based pricing. Scott's sessions are always jam-packed with takeaways, so highly encourage you to join if you can. Details below: Tuesday, March 12th @ 12pm EST Register here 👉🏼 https://luma.com/2n230ruv Hope to see you there! Rob