The 2-3% of clients that are insufferable are starting to literally outweigh the 98-97% of normal ones.

The 2-3% of clients that are absolutely insufferable are starting to literally outweigh the 98-97% of normal ones.

Running a B2B operation, you expect the occasional nightmare client. It comes with the territory. But lately the entitled, helpless, short-fused ones are showing up more frequently and more unhinged than ever. The demands are unreasonable, the goalposts never stop moving, and no matter what you deliver it's never enough. I used to brush it off. Now it's affecting the whole business.

I don't want to shut down, but I'm running out of patience.

I asked myself, could pricing solve this problem?

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