7d • JSM
SLAs + Automations vs Just Automations
I'm configuring a new company-managed space in JSM and using SLAs for the first time. The calendar feature is so handy for "counting down the clock", but I keep gravitating towards using just automations with business days because I'm having to write so many short automations to send reminder emails before SLA breaches and escalation emails after breaches. Am I looking at SLAs the wrong way?
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SLAs + Automations vs Just Automations
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