How can I rebill twilio costs to a client? For context I use GHL and need to give them a twilio (not lead connector) number. I can import it into GHL fine but can't seem to rebill them. Any solutions or workarounds? Thanks

I've recently noticed a surge in empty transcripts from my clients’ AI Agents — calls that last 10 to 15 seconds but contain no dialogue from the caller. The system is still functioning, as other transcripts are coming through normally, but I'm unsure if this issue is related to the agent itself or if it's just a case of people calling and not speaking for some reason. I'm not sure how to identify the cause — is there a way to check whether this is an agent-side issue or just unusual caller behavior?

Hey guys, I’ve got a hallucinating agent that isn’t retrieving data from its knowledge base correctly. For some context it’s an IV clinic. When I ask for a ‘drip’ recommendation it doesn’t consult the KB and just hallucinates. But if I further clarify I want an ‘iv drip’ only then does it consult the KB. I have a couple prompts clearly telling it to always consult the KB and that when users refer to a ‘drip’ they are interested in ‘iv drips’ but still no luck. Any recommendations? I attached a call transcript below: I’m having trouble sleeping recommend a drip (Hallucinated response, didn’t retrieve knowledge base data):Oh, trouble sleeping? That can be so frustrating! For sleep-related concerns, I’d recommend our **"Zen Drip"**. It’s designed to help with relaxation and stress relief, which can often improve sleep quality. Would you like me to send you a booking link to check it out? do you guys do IV drips? Knowledge Base Retrieval Yes, we absolutely do IV drips! We have a variety of options tailored to different needs, like boosting energy, improving focus, enhancing beauty, and even helping with relaxation or sleep. Would you like me to recommend one for you? im having trouble sleeping recommend me one Knowledge Base Retrieval - correct response: For trouble sleeping, I’d recommend our **"Tranquility"** drip. It’s perfect for stress relief and relaxation, helping to calm your mind and improve sleep quality. Would you like me to send you a booking link for it?

hey guys, I trigger outbound calls with a webhook from GHL to retell. This works perfectly fine with a business number, no problems. But today I tried triggering one with my Australian mobile and retell says 'dial failed' as the disconnect reason. There are no error logs in twilio, as if the call didn't take place, so it feels like the issue is in retell. I have even verified my identity for outbound calls. Any ideas on fixes? P.S My SIP trunk is routed to the US because it don't have the option to create Australian trunks for some reason? I feel like this should't matter because I have business numbers in there that still trigger outbound calls, and mobiles that receive inbound calls complete fine. Any pointers are appreciated

Hey guys, I've got a few skin clinics as AI receptionist clients. I currently have their services and associated prices in a table in CSV format as a database in Retell. I've added a few supporting prompts to guide the AI on how to pick out the right price too. However, it still seems to hallucinate and respond with incorrect prices like 5% of the time. Should I be doing anything else? Or is there a better way to configure my database to ensure maximum accuracy? Thanks!