NEED HELP - Just starting building my first ai agent to handle all of our inbound calls.
I wanted to share what I’ve been building lately and also ask for some guidance from anyone who’s gone down this path. I’ve been working with ElevenLabs to create a voice AI agent for my company. I’ve structured a full knowledge base with our company information so the agent can: • Answer general questions• Handle basic quotes• Explain package deals• Route higher-ticket services directly to me by transferring the call So far, the English-speaking agent is coming together nicely. Where I’m stuck and need help: 1. Spanish-speaking AI agent. I want to build a Spanish version of the same agent that can do everything the English one does — quotes, packages, call transfers, etc. What’s the best approach here? - Separate agent with a Spanish knowledge base? - One agent that detects language? - Any best practices for Spanish voice + prompt accuracy? 2. After each call, I want the system to automatically send me an email summary of the conversation so I can follow up later. - Call summary - Customer name (if collected) - Service requested - Any intent or notes What’s the cleanest way to set this up? 3. Eventually, I want the agent to book appointments directly into Square. - Has anyone integrated AI voice agents with Square bookings? - Any gotchas I should know about? 4. Can all of this realistically be done inside ElevenLabs, or is this where tools like n8n / Zapier / webhooks become necessary? If anyone has built something similar, I’d really appreciate