Agent not consulting KB · Brendan's AI Community

Agent not consulting KB

Hey guys, I’ve got a hallucinating agent that isn’t retrieving data from its knowledge base correctly. For some context it’s an IV clinic. When I ask for a ‘drip’ recommendation it doesn’t consult the KB and just hallucinates. But if I further clarify I want an ‘iv drip’ only then does it consult the KB. I have a couple prompts clearly telling it to always consult the KB and that when users refer to a ‘drip’ they are interested in ‘iv drips’ but still no luck. Any recommendations? I attached a call transcript below:

I’m having trouble sleeping recommend a drip

(Hallucinated response, didn’t retrieve knowledge base data):Oh, trouble sleeping? That can be so frustrating! For sleep-related concerns, I’d recommend our **"Zen Drip"**. It’s designed to help with relaxation and stress relief, which can often improve sleep quality. Would you like me to send you a booking link to check it out?

do you guys do IV drips?

Knowledge Base Retrieval

Yes, we absolutely do IV drips! We have a variety of options tailored to different needs, like boosting energy, improving focus, enhancing beauty, and even helping with relaxation or sleep. Would you like me to recommend one for you?

im having trouble sleeping recommend me one

Knowledge Base Retrieval - correct response:

For trouble sleeping, I’d recommend our **"Tranquility"** drip. It’s perfect for stress relief and relaxation, helping to calm your mind and improve sleep quality. Would you like me to send you a booking link for it?

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