Hello Facilitators👋 I'm really curious about where everyone is from. I'd love to make this a mega post where we can see how diverse the Facilitator Club community is. Who knows, you might find a lot more people in your area than you thought! Once I have lots of answers on this post, I want to make a nice graph!
Hi everyone, I was wondering if anyone here has experience designing workshops or a design sprint for identifying the most practical AI solution for a client. I'm trying to come up with a good structure for an engaging, one-day workshop – where the client would come in as a team and work together to find pain-points, prioritise and come out with a roadmap to help them implement the solution that would be built by an external AI / ML company. The clients are usually not very technical so I'm thinking there would likely need to be some form of inspiration or educational aspect near the start, in order to help guide their ideas in a realistic direction. Any thoughts on this would be much appreciated !
@David Richardson thanks for sharing. This sounds to me like you need to map out the customer/business journey in its current state, and then map out the data sources + gauge the data quality (this will be their governance process) and then identify HMW release a better customer experience/business automation and increase CapX / reduce OpX. I called such engagements - AI Ideation sessions. They are effectively an LDJ as to @Rebecca Courtney suggested, but with a 'data twist'. Here's my 'Workshop Receipt'. - Time: 2-3 hours - Tools: all the toys from this list - https://www.linkedin.com/feed/update/urn:li:activity:7108085233710682112/ - Expert interviews - 30 mins of what the problems are and why they think AI could solve this. Start Strong: - Ice breaker - I used lego and ask participants to use the lego to express how they think the world would look like with AI working with Humans (don't talk about it) Collect: (where are the problems) - Sailboat - whats working, not working, why do we think AI could solve this. Collate: (what problem should we focus on) - Capture the problems voted on in sailboat and run a HMW using 'data' to do this. - Vote on the HMW to focus on. - Create a process map and capture a high level journey of people, process, data and tech. (see attached example of a template I created) - Solution Analytics opportunities using the template, identifying who the customer is and what data source should be used. Choose: (Find opportunities with data and AI) - Prioritise solutions using dot voting. - Decide and prioritise what to execute using the Eisenhower matrix split across important for business growth, research for business, change something now, do later. Commit: (Data Discovery and User behaviour discovery) - Make the solutions actionable for what needs to be tested i.e. what data needs further investigation, what user behaviours need further investigation, what business processes need further understanding (Roadmap maybe, its more action plan to find evidence and then map out a roadmap).
Just one more point on this @David Richardson . I've worked with many clients in the past who fall into the 'shiny object trap', this often leads to disappointment that AI will solve their problem. This workshop helps with this. Make sure your clients walk away with knowing what pain point they are solving for - (HMW is so crucial here), and then dive into problem and solution to identify how to implement it.
Hello Facilitator Club. I recently ran a half day workshop for a challenging technical team to help a VP of Platform build repour with their technical platform engineers, and change their mindset from technical requirements thinking into customer pain point thinking. Here is a Loom video to give you a teaser of the workshop. I have also attached a sanitised template in Mural (yes I know, its's not our beloved Miro, my hands were tied (sigh)) for anyone who wants to reuse it. If you'd like to dive deep into how I built the workshop, please reach out. Video - https://www.loom.com/share/26b7a8350450445e831fef559dfb1df8?sid=f21036a3-6057-4542-862e-b338266f5ed9 Template attached -
The trick to the workshop is to think in logic steps. Your audience think based on requirements and what they are are asked to build. The workshop was structured to reflect this flow of thinking. Give them the start and finish and then let them do the HOW
@Bente Steffensen I use sailboat (dev retro), then HMW (epics) and then action plan to create a backlog for prioritisation (features). The additional trick I’ve learnt is talk in dev language and the repour of the facilitator builds quickly.
Hello everyone, I met with @Katrina Dargel last week and we discussed meeting fellow workshoppers in London. Excited to meet anyone who is in the London area for a drink on: Date: 27th September Time: 630pm Location: The Lighterman, 3 Granary Square, London N1C 4BH Let's meet, have some drinks and chat about taking over the world with workshopping! Looking forward to connecting face-to-face. All workshopper friends welcome.
This weeks coaching call (5th September '23), spoke to how the power of facilitation can be used as a tool to help people on their journey of culture change within an organisation. Change is hard! This coaching call resonated with my current assignment, where I am working with a large corporate to help their employees shift their mindset from 'digital culture of report-driven' to 'digitisation culture of data-driven'. Over the 12-weeks of 24 now, I have used the problems with communication, egos, leadership types (HIPPO etc) and emotional fear to journal out a number of workshop recipes to bring siloed teams together. Check out the recipe below if you are in a similar situation around culture change. This recipe can be used for CURRENT STATE culture understanding and uses a sustainability behaviour approach to put behaviour to problems to one side. You can also use this receipt to backcast a FUTURE STATE. For Step 4: Change this to Identify Sustainable Needs, as opposed to Pain Points. Enjoy! 🤌 Workshop Recipe: Digital Continents Tool: The Golden Wheel converted to a Systems Relationship Map Why use it: - Visualise with people the structure of current cultural ecosystem and interdependencies that exist between stakeholders connected to development of products and services. Ingredients (step-by-step guide): Step 1: STRAT STRONG - 5mins - Add Context Gathered - As a group, review and discuss the initial group of stakeholders and agree upon the 'stakeholders and environmental compartments' in order design the ecosystem from their perspective. - Keep this stakeholder in mind throughout the activity. - As a group, review and discuss the initial group of flows and agree upon the 'flows' in order design the ecosystem from their perspective. - Keep this flows in mind throughout the activity. Step 2: COLLECT - 10 mins - Add Stakeholders - Ask participants to arrange all initial stakeholders starting from primary to secondary and tertiary on the template in relationship to the their involvement and impact. - Brainstorm and write down any additional stakeholders that might be effected by your service/product on the template. - If participants want to add a stakeholder which is not in the cards, just write it on a post-it and add it on the map. (Recommended 3-15 stakeholders)
@David Newman so I could create a debate here, but I talk from experience. I don’t bring coaches into culture change, period. I just see this as a marketing campaign for change to help the laggers if just give in. Instead, I build a ‘movement’. I find the keen ones who want to embrace change, turn them into leaders of change, then ask them to connect with those on the fence to move them to champions and then ask the champions to use their repour to work with their skeptic friends. This tends to build a trust network. This is a great YouTube video I bring to workshops to bring empathy into change. Simon Sinek talks to this approach as well. I send this to participants sometimes, to not hire the big 4 coaching consultant's. https://youtu.be/zClAdLw4yRI?si=lXg6JPqwudjysIHR
Hi all, I would love to hear from the freelancers here. Where did your first clients come from and/or where do they come from today? Do you seek them out online, do you cold-email them on Linkedin, do you get inbound requests from your website, something else? I'm interested in starting out but I'm not sure about the best step forward and what actually brings results to real facilitators.
Hello, I got my latest one through my Linkedin profile. TIP: use your # tags in 'Creator Mode' to boost your profile. These are gold for keyword searches for recruiters. How to find your best keywords: 1. Find the gigs you want to do for frreelance. 2. Go to Jobscan.com and scan the job to pull out all the common keywords (its a bit like a word cloud 3. Use the top 5 keywords in your 'Creator Mode' for the hash tags 4. Make sure 'Innovation' and 'strategy' are two of them - these have over 10s millions of followers. 5. Put #opentowork in a post giving something away for free related to the jobs you want. Do not put, 'I'm looking for my next gig' Hoep that helps.
Hi Facilitators 👋 I'm reaching out because I'd love your insights on this challenge: individuals who hate the idea of workshops. These 'anti-workshop' individuals don't seem to see the value in our sessions and are often quite vocal about their disinterest or dissatisfaction. To understand this perspective better and find ways to address it, I'd like to gather insights from you. 👉 Specifically, I'd love to know: 1. What are some reasons you've come across for people disliking workshops? Are there any common themes or specific complaints that stand out? 2. How have you responded to these 'anti-workshop' sentiments? Are there any strategies or techniques you've found effective in engaging these individuals, alleviating their concerns, or demonstrating the value of workshops? Our goal isn't to convert everyone into a workshop enthusiast, but rather to ensure that our sessions are as inclusive, accessible, and beneficial as possible, even to those who might initially be skeptical or resistant. By understanding the roots of 'anti-workshop' sentiments, I believe we can better address them and improve our practice. I'm looking forward to hearing your experiences and insights. 💛 Thank you in advance for your contributions to this discussion 💛
Thanks @Rebecca Courtney - I have had plenty of them. Some thoughts: What are some reasons you've come across for people disliking workshops? - Fear of losing their job because they have lived in a hierarchy model all of their life. - Never seen the full end-to-end impact of a workshop from concept to launch. - They may simply just not like the people they work with, but don't want to move on. - Never seen products or services lead to success as a result of a workshop. Are there any common themes or specific complaints that stand out? - "We could have achieved this in a meeting if people turned up on time and there was an agenda" - yes I've really had that. - Losing control of the room with peers outside of workshop time. - Never moved away from "life of a meeting" - meeting, for a meeting, for another meeting, and then a board meeting, to then go back to more meetings. How have you responded to these 'anti-workshop' sentiments? - Respond positively and re-inforce the principles - "take your sharpie and write it down, share with the group" - I have a raffle ticket goldfish bowl for questions and comments to go in, at breaks and lunchtimes I review them. It's basically my swear jar for anti-workshop people. - If it gets completely out of control, I'll call a timeout, get the decision maker or sponsor and the anti-workshopper and escalate - "you called me, what do you want to do next, here's what I think to move the needle based on the scope we discussed." Are there any strategies or techniques you've found effective in engaging these individuals, alleviating their concerns, or demonstrating the value of workshops? - Give all the details before hand and explain their value in the workshops - stroke the ego. - Never humiliate them infront of their peers. Let them act like teenagers and manage them this way (I have used classroom behaviour techniques before and given micro tasks) - Lunch time chat with the decision maker or sponsor - "are we continuing or terminating the rest of the day, emphasising that value is clearly not being felt here, but also unpacking what could be done to move to positive." - 1:1 call before the workshop - any questions, fears or concerns. Make it about them and then develop techniques to bring back to a culture of inclusivity.
I'm a bit all over the place when it comes to getting things done. I do my best work in short bursts of high-energy sprints. The rest of the time I’m resting, consuming interesting content, and thinking about what I want to do next. This is exactly what I’m doing right now after completing an intense film shoot for a new online course we’ll be releasing soon. My time is split into 80% ‘rest and consume’ mode and 20% ‘produce and execute’ mode (which is kind of perfect for facilitation I think). One of the greatest thinkers of our time, Naval Ravikant has come to the same conclusion when it comes to working. He calls it “Working like a Lion”. He says: “The way people tend to work most effectively, especially in knowledge work, is to sprint as hard as they can while they feel inspired to work, and then rest. They take long breaks. It’s more like a lion hunting and less like a marathoner running. You sprint and then you rest. You reassess and then you try again. You end up building a marathon of sprints. Don’t work like a cow grazing on the field all day.” Source: https://nav.al/work-hard So work hard, then rest hard instead of trying to sustain a constant “mid-level” state. Or... don't! I don't know, that's just my brain! Cheers, Jonathan P.S. I also liked this video on living a chaotic life: https://youtu.be/A2sS00egAzg
@Simon Kastenhuber I know the pain of McKinsey-like consulting. When I was there with my designer hat on, the business analysts just hated I communicated in post-it notes and then categorised them 😂. They just wanted to top-down powerpoint.
Hello awesome Facilitators! Just joined the community and looking forward to the collaboration. Curious to know if anyone is from a life science and health care background. I've been running design sprints for 8 years in this area, and looking to connect with anyone venturing down this path. Thanks in advance.
@Massimiliano Italiano I have 8 years working in the space. Knowing science language and the clinical process around Target ID and trials is really important. I've also worked in healthcare and understand patient flow and in/out patient. These have all been useful to help use design thinking to create patient centric solutions.
Hello Facilitators 👋 Thank you so much for all your contributions and active participation so far. We are so appreciative of the value you are all providing within this community. But don’t worry, your contributions will not go unnoticed! A lot of questions have come in about the gamification aspect of this community. What I mean by that is, how you can be rewarded for providing value and actively engaging in this community! In Skool, there is a way you can earn points and level up. The likes, points, and levels system in Skool is a way for you to earn recognition for your contributions and engagement with the group. Here's how it works: 1. Likes: Members can "like" posts, comments, or other contributions made by other members. This serves as a way to show appreciation and support for their efforts. One like = one point. 2. Points: Points are a way to keep track of how much a person has participated in the community. Members can earn points by posting individual posts and commenting on other people’s contributions. 3. Levels: Levels are milestones that a member can reach by earning a certain number of points. These levels serve as recognition for their achievements within the community and come with perks such as access to exclusive AJ&Smart content, course previews, coaching calls and more…). The likes, points, and levels system is a way for us to incentivize and reward active and engaged members, creating a supportive and collaborative environment for everyone here. This Loom video I created will explain everything you need to know about this system and how to unlock rewards! HUGE thank you @Kerri Price, @Will Stammers, @Jeff Panning, @Joao Ribeiro, @David Finnegan, @Hassanein Ismail, @Akshay Chillal, @Nancy Lhoest-Squicciarini, @Sam Pettersson and @Andra Stefanescu (our top 10 members on the Leaderboard) who have provided so much value to this community already. We 💛 you!
Hey all! I thought it might be interesting to start a money/success discussion amongst the facilitation chat here as I think being a successful facilitator is just as important as being a great one. So here's a topic I believe strongly about: You have to Pay to be Successful To become successful at anything, you’ll need knowledge and experience. You’ll need to learn hard lessons. To run a successful Design Consultancy, I needed to understand how to build a design team, how to sell, how to market, how to manage and everything in between. To run a successful Online Course business I needed to understand how to build online courses, how to package them and most importantly: how to sell them. To be a high-day-rate Facilitator, I had to learn not only how to run any kind of session for any type of company, but also how to SELL facilitation to any type of company. All 3 required a lot of lessons learned to bring them to their current multi-million dollar revenue states… but I used a different “currency” to build each one. In the end, there are only 2 currencies an entrepreneur can use to learn the lessons needed to become successful: 1. Time 2. Money Time: At the beginning of my career I used the only currency I had a lot of: time. It took years of grinding before AJ&Smart even reached the 7-figure (million-dollar revenue) mark. I was shooting in the dark, trying to build something from scratch, learning the lessons in real-time as they happened. It was like hiking up a mountain with no map, no guide and no signs. Eventually, I made it to the top of the mountain but it was a painful process and it nearly burned me out. This is why I decided to try a different currency for the second business: Money Money: From the beginning of building Workshopper, in fact, even before I created the first line of dialogue for my first course, I decided to pay for the lessons I needed to learn using money! For the second business I decided that if I could pay someone who’d “already been to the top of the mountain” to tell me how to get there quicker and safer, I would pay them. I didn’t want to trudge up the mountain blindly, taking years to learn the lessons that others had already learned the hard way.
Thanks for posting this @Jonathan Courtney. 100% on "buying courses" that quickly lead to applying towards how to sell and market services, wrapped in a mentors community who have "been there, tried that, here's what I learnt." I've fallen into this trap in the past where I have not done this, and simply been taught theory - it's got me nowhere fast because of four things: - The course leader had learnt the theory but never applied it - They did not cover business or value proposition approaches to learn how to sell value. - No business strategy identifying marketing approaches and how to test ideas. - The groups I studied with had not been "ahead of me" and assumed a job would come after completing the course - felt like piped piper.