Hello Facilitator Club.
I recently ran a half day workshop for a challenging technical team to help a VP of Platform build repour with their technical platform engineers, and change their mindset from technical requirements thinking into customer pain point thinking.
Here is a Loom video to give you a teaser of the workshop. I have also attached a sanitised template in Mural (yes I know, its's not our beloved Miro, my hands were tied (sigh)) for anyone who wants to reuse it.
If you'd like to dive deep into how I built the workshop, please reach out.
Template attached -