Step 1: Lead Comes In — Immediate Action Plan Once a lead enters your system (through a marketing agency, ad campaign, or other lead flow), your clock starts ticking. Golden Rule:📞 Call the lead within the first 5 minutes. Step 2: Setting the Appointment — How to Properly Book the Meeting When you get the customer on the phone: 1. Confirm their inquiry 2. Offer a time 3. Give specific options Get the appointment officially scheduled in your calendar. Step 3: This is Where Most People Mess Up Normally, salespeople would end the call right after booking: “Sounds good! See you then — let us know if you have any questions. Bye.” But you are going to do it differently. ✅ Stay on the phone another 10–15 minutes after booking the appointment to: - Build a real relationship. - Get the customer to like you (checking off the first principle before you even arrive). - Talk about them — their background, family, hobbies, anything personal. People’s favorite topic is themselves. Spend time talking about them, finding common ground, and building a bond before you show up at their house. Why This Matters: - When you show up for the appointment, it won’t feel like you’re strangers. - They’ll already trust you more because of the relationship you built on the first call. - This makes the entire sales process much easier — smoother conversations, less tension, more closes.

♠️Like First, the customer must like you. You do this by building common ground and establishing trust. Without this, they’ll never drop their guard or truly listen. ♣️Listen Once they like you, they’ll start listening. This is where you ask questions and uncover their real vision and reasons for wanting the product. ♥️Believe After they are listening, you must get them to believe. Believe in you, your company, your service, and why you’re the right person over anyone else. ♦️Buy Finally, once belief is established, you move to buy. This is not about adding more reasons to say yes. It’s about isolating and overcoming objections, removing the reasons they are hesitating and confidently leading them to a decision.

Most of us don’t have a leads problem, they have a Speed-to-Lead problem. If a homeowner or business shows interest in our service(through DMs, ADs,...) and you call them after 3 minutes, your chance of closing drops by over 300%. Just 3 mins!!. The first contractor to respond wins, not the cheapest, not the “best” Just the fastest. Here’s a simple system that fixes it: 1️⃣ Instant text reply Ex: “Hey (Name), saw your message about the floor — when’s a good time to chat today?” 2️⃣ Follow up with a call 2–3 minutes later. That single habit can double your booked estimates without spending another dollar on ads. I see a lot of great epoxy contractors losing jobs just because they respond too slow. And I highly recommend this unfair advantage called "AI", we're no longer in 2015, bots can literally handle this for you.

Alright, alright , alright ... Thanks for stopping by, this is an official introduction post, where we get to know who you are and you get to see who's all here. Please, take a minute to Read 📚 this and introduce yourself in this post 👇 Whatever you want to share, where you're from or what you do, attach a picture of your cat 🐱​ or your favorite .gif There's no right or wrong here. Just for occasion of meeting new members, it's absolutely acceptable to share links to any of your projects or social media pages that you are working on, after that, we try to keep self promotion to a minimum, but we also do have a separate post, where you can just share your social media and follow other people's accounts if you like. In one way or the other you are interested in epoxy and that's awesome ,because that's what this community is all about.There's so many applications for it besides floors. Where are you at in this journey and how did you get in ? Or if you just trying to see what's it all about, all good , let's hear about it 😉 Anytime feel free to reach out to any members here and ask for help, you can click the 🔔 icon in the top right corner to get notifications of any new members saying hi. After you are done, I recommend checking ​the Classroom for our Onboarding, which will take you through the process of what's going on here.