Hi all, I have to facilitate a learning event as part of my L&D qualification. My chosen topic is difficult conversations. The purpose of the session is to inform participants on how to approach tricky conversations and the steps and principles involved. The goal is to walk away with a useful toolkit, some new knowledge and the belief that participants can manage difficult conversations with confidence. I have about 60-90 minutes and only 3 participants! Does anyone have any exercise ideas? Many thanks