So, we added a DNC checker (per compliance with twilio) - however, we know some opted leads may still be on the DNC. So, we have a 3 part verification: 1. Internal DNC 2. National DNC 3. Attribution From GHL If a user is on our internal DNC, we have to decline the call (there will be opt outs within the day or so for this but require imported telephony) If a user is NOT in our internal DNC, but they are on the national DNC we check your attribution. Facebook ads, form submissions etc. If there is a attribution source meaning the lead opted in, we will honor the opt in. If a user is NOT in our internal DNC, but they are on the national DNC and there is NO attribution (meaning list upload), we have to honor the national DNC. We will have an opt out process (a wild west mode per se) where we will allow you to make those decisions yourself with imported telephony. So, if you import your own telephony, you can opt out of these checks. Our telephony (for the concern of you, your clients and us) will honor the flow above as we make it more robust. Let me know your thoughts and ideas for expanding this to make sure everyone is compliant but also able to properly compaign.

Is anyone else experiencing call issues this morning? I called multiple agents, even from 2 different agencies, and they all say "The person you are trying to reach is not accepting calls at this time"

Anyone working with Federal Contractors? Do we need to be compliant with fed ramp, are we soc2? Etc

I see options this is possible ? Thanks

Anyone have any issues with the voice AI offering times 1 day off? For example, it offers times for "Friday September 13th" and "Monday September 16th".