Evidently I am on the DNC list. However, when I put my information in the AI voice doesn't call me because of that. We have customers that use fieldroutes, gorilla desk that want to call customers to setup inspections. How do we register or get approval for to call all customers?

Hey @everyone I was working with @Jorden Williams this week and thanks to his work on the back end we were able to test some things out, and it appears that through testing a fix was achieved. Jorden is going to be pushing it out today, but you can get the outbound voices working properly by switching the assistant voice to one of the Rime voices or Marissa, which has been completely rebuilt. I have only tested this with the Twilio SIP Trunking configuration at this time, but Jorden assured me that it should also work with natively purchased numbers. Please test and confirm that this resolves the issue for you with your assistants as the update gets pushed out. Finally, I was told that the 5 second dead air issue at the beginning of the call is going to be patched out on Friday.

anybody else getting this? This came out of nowhere and I'm not sure how to fix it.

So, we added a DNC checker (per compliance with twilio) - however, we know some opted leads may still be on the DNC. So, we have a 3 part verification: 1. Internal DNC 2. National DNC 3. Attribution From GHL If a user is on our internal DNC, we have to decline the call (there will be opt outs within the day or so for this but require imported telephony) If a user is NOT in our internal DNC, but they are on the national DNC we check your attribution. Facebook ads, form submissions etc. If there is a attribution source meaning the lead opted in, we will honor the opt in. If a user is NOT in our internal DNC, but they are on the national DNC and there is NO attribution (meaning list upload), we have to honor the national DNC. We will have an opt out process (a wild west mode per se) where we will allow you to make those decisions yourself with imported telephony. So, if you import your own telephony, you can opt out of these checks. Our telephony (for the concern of you, your clients and us) will honor the flow above as we make it more robust. Let me know your thoughts and ideas for expanding this to make sure everyone is compliant but also able to properly compaign.

Is anyone else experiencing call issues this morning? I called multiple agents, even from 2 different agencies, and they all say "The person you are trying to reach is not accepting calls at this time"