DNC Provision For Opted Leads
So, we added a DNC checker (per compliance with twilio) - however, we know some opted leads may still be on the DNC.
So, we have a 3 part verification:
  1. Internal DNC
  2. National DNC
  3. Attribution From GHL
If a user is on our internal DNC, we have to decline the call (there will be opt outs within the day or so for this but require imported telephony)
If a user is NOT in our internal DNC, but they are on the national DNC we check your attribution. Facebook ads, form submissions etc. If there is a attribution source meaning the lead opted in, we will honor the opt in.
If a user is NOT in our internal DNC, but they are on the national DNC and there is NO attribution (meaning list upload), we have to honor the national DNC.
We will have an opt out process (a wild west mode per se) where we will allow you to make those decisions yourself with imported telephony. So, if you import your own telephony, you can opt out of these checks.
Our telephony (for the concern of you, your clients and us) will honor the flow above as we make it more robust.
Let me know your thoughts and ideas for expanding this to make sure everyone is compliant but also able to properly compaign.
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Jorden Williams
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DNC Provision For Opted Leads
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