YOU’RE LITERALLY BEING HANDED DATA GOLD ⭐️ ( how epic is that )
(ARE YOU USING IT OR JUST COLLECTING IT?) OKAY BUT HERE’S A THING… And once you see it you genuinely can’t unsee it, (becoz I could not) duh, hello, because when someone joins your community there is this tiny magic window before they’ve posted, before they’ve commented, before they’ve even worked out where the metaphorical BOG is, and in THAT moment you are literally handed— LOO ROLL 🧻 - teehee I could not help myself, I mean - DRUMROLLLLLL… DATA GOLD ON A PLATTER WITH SPRINKLES Unfortunately not dogs because we only get them once we’re on the inside (well in The Backroom, we bring dogs), but still, GOLD, actual insight, just sitting there waiting to be used. AND THIS IS WHERE HEAPS-A-PEEPS DROP THE BALL They do absolutely gaff all all with it. They ask onboarding questions because they think they should, because someone once said “you need onboarding questions”, not because they’re actually planning to USE the answers, and that, epic humans, is where the magic gets left on the table like a perfectly good hummus + cucumber sandwich no one eats. Tragic behaviour, pfffftttt SO HERE’S WHAT I ACTUALLY DO In The Backroom and MYM, I ask three questions when someone joins. Not meh-ish, bore-a-saurus ones, but playful, human, identity-revealing ones, because hello, humans. And OMG the insights that come from this are MWAH. WHAT THIS TELLS ME (BEFORE ANYONE EVEN POSTS) Because before someone even says hi, before they ever post, before they even think about engaging, they’ve already told me how confident they feel, how visible or hidden they are right now, how they found me (aka what’s ACTUALLY working), what stage of business they’re in, and what kind of support they genuinely need. That’s not small stuff. That’s GROWTH STUFF INTEL most people only clock months later, if they’re paying attention. THIS IS THE BIT SUM PEOPLE FORGET And this is the bit that so many people forget, like completely miss-o-mundo, because it’s not just about collecting the answers and nodding along going “oh interesting”, it’s about actually LISTENING and then responding like a human.