Salary: $113,550–$167,000 per year Location: United States (Remote) Company Name: Otelier Role: Lead and scale the customer success organization to drive adoption, retention, renewals, and expansion across Otelier’s SaaS platform. Qualifications: Bachelor’s degree or equivalent, 3+ years SaaS customer success or account management experience, people leadership, data-driven decision making, strategic planning, hotel industry experience a plus Key Tasks: Lead CSM team, define customer success strategy, manage renewals, oversee escalations, track KPIs and reporting, partner with product and sales, recruit and develop talent Apply Here: https://recruiting.paylocity.com/Recruiting/Jobs/Apply/3885660

──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Lead and scale a high-performing customer success team supporting large health plan clients while driving retention, revenue growth, executive engagement, and strategic account outcomes. ──────────────────────── APPLY ──────────────────────── https://availity.wd1.myworkdayjobs.com/availity_careers_us/job/Remote---United-States/Director--Customer-Success_R0007857/apply ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: Not disclosed Pay Type: Salary + Bonus Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: Lead and mentor customer success team, oversee large health plan client relationships, drive retention and revenue growth, manage executive-level escalations, develop strategic account plans and governance frameworks, build client dashboards and utilization insights, forecast revenue and costs, collaborate cross-functionally, lead change management initiatives, synthesize account insights into growth strategies ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 10+ years managing large health payers, 3+ years people leadership experience, deep knowledge of health plan payer landscape, BA or BS required MBA preferred, strong executive communication and presentation skills, financial acumen for profitable growth, experience leading strategy to implementation, proven change management capability, healthcare technology experience preferred ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: CRM System, Data Dashboards, Video Conferencing Tools Client Type: Health Plans and Payers ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [Customer Success Leadership] [Healthcare Technology] [Account Management]

──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Lead and scale Customer Success operations by building systems, processes, and insights that drive customer health, retention, and growth at scale. ──────────────────────── APPLY ──────────────────────── https://careers-symplr.icims.com/jobs/2168/director%2c-customer-success-operations/job ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $130,000 - $150,000 USD Pay Type: Salary Salary Band: Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: customer success operations strategy, cross-functional program leadership, KPI and metrics development, voice of customer programs, CS technology roadmap ownership, Salesforce data integrity management, operational process optimization, onboarding and enablement support, M&A and transformation initiatives ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 3+ years customer success operations experience, SaaS metrics and benchmarking expertise, executive-level communication skills, experience leading transformation programs, Salesforce and CS tools experience, strong analytical and stakeholder management skills ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: Salesforce, ChurnZero, customer success platforms, analytics tools Client Type: Healthcare organizations (B2B) ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [Customer Success Operations] [CS Strategy] [Healthcare SaaS] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Director%20Customer%20Success%20Operations

──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Lead the strategy, monetization, and product portfolio management of Customer Success offerings by driving AI-enabled transformation, financial performance, and enterprise-scale execution. ──────────────────────── APPLY ──────────────────────── https://job-boards.greenhouse.io/veeamsoftware/jobs/4765240101 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $207,600 - $594,600 USD (TTC/OTE depending on US zone) Pay Type: Salary + Bonus Salary Band: Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: customer success product strategy, CS monetization and financial modeling, AI and automation adoption, product roadmap ownership, cross-functional leadership, KPI and OKR management, lifecycle management of CS services, pricing and packaging strategy, executive stakeholder collaboration ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 15+ years customer success or product leadership experience, enterprise SaaS background, CS monetization expertise, P&L ownership, product management methodologies, AI and automation exposure, strong financial and operational acumen, executive-level leadership ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: AI/ML platforms, analytics and BI tools, customer success systems Client Type: Enterprise B2B customers ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [Customer Success Leadership] [Product Management] [Enterprise SaaS] [CS Monetization] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Senior%20Director%20Customer%20Success%20Product%20Portfolio%20Management

-customer-success_r0008245 Director, Customer Success & Renewal Operations Smartsheet | Remote | US $187,500 - $247,500 Apply: https://job-boards.greenhouse.io ... , Customer Success Premier | Remote | US $113,000 - $188,000 Apply: https://premierinc.wd1.myworkdayjobs.com/external_professional/job/remote/director- ... $182,000 Apply: https://duckcreek.wd1.myworkdayjobs.com/duckcreek-linkedin/job/remote-united-states/senior-manager--customer-success-architect_reqid55023 Director