[Hiring] [Remote Work][Customer Success] Director, Customer Success

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ROLE OVERVIEW

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Role: Lead and scale a high-performing customer success team supporting large health plan clients while driving retention, revenue growth, executive engagement, and strategic account outcomes.

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APPLY

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https://availity.wd1.myworkdayjobs.com/availity_careers_us/job/Remote---United-States/Director--Customer-Success_R0007857/apply

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COMPENSATION & WORK DETAILS

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Salary: Not disclosed

Pay Type: Salary + Bonus

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: Lead and mentor customer success team, oversee large health plan client relationships, drive retention and revenue growth, manage executive-level escalations, develop strategic account plans and governance frameworks, build client dashboards and utilization insights, forecast revenue and costs, collaborate cross-functionally, lead change management initiatives, synthesize account insights into growth strategies

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QUALIFICATIONS

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Qualifications: 10+ years managing large health payers, 3+ years people leadership experience, deep knowledge of health plan payer landscape, BA or BS required MBA preferred, strong executive communication and presentation skills, financial acumen for profitable growth, experience leading strategy to implementation, proven change management capability, healthcare technology experience preferred

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TOOLS & CLIENT

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Tools: CRM System, Data Dashboards, Video Conferencing Tools

Client Type: Health Plans and Payers

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Customer Success Leadership] [Healthcare Technology] [Account Management]

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