11d • Job Offers
[Hiring] [Remote Work] Director, Customer Success Management
Salary: $113,550–$167,000 per year
Location: United States (Remote)
Company Name: Otelier
Role: Lead and scale the customer success organization to drive adoption, retention, renewals, and expansion across Otelier’s SaaS platform.
Qualifications: Bachelor’s degree or equivalent, 3+ years SaaS customer success or account management experience, people leadership, data-driven decision making, strategic planning, hotel industry experience a plus
Key Tasks: Lead CSM team, define customer success strategy, manage renewals, oversee escalations, track KPIs and reporting, partner with product and sales, recruit and develop talent
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[Hiring] [Remote Work] Director, Customer Success Management
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