[Hiring] [Remote Work] [Customer Success] Director, Customer Success Operations

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ROLE OVERVIEW

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Role: Lead and scale Customer Success operations by building systems, processes, and insights that drive customer health, retention, and growth at scale.

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APPLY

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https://careers-symplr.icims.com/jobs/2168/director%2c-customer-success-operations/job

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COMPENSATION & WORK DETAILS

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Salary: $130,000 - $150,000 USD

Pay Type: Salary

Salary Band:

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: customer success operations strategy, cross-functional program leadership, KPI and metrics development, voice of customer programs, CS technology roadmap ownership, Salesforce data integrity management, operational process optimization, onboarding and enablement support, M&A and transformation initiatives

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QUALIFICATIONS

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Qualifications: 3+ years customer success operations experience, SaaS metrics and benchmarking expertise, executive-level communication skills, experience leading transformation programs, Salesforce and CS tools experience, strong analytical and stakeholder management skills

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TOOLS & CLIENT

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Tools: Salesforce, ChurnZero, customer success platforms, analytics tools

Client Type: Healthcare organizations (B2B)

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Customer Success Operations] [CS Strategy] [Healthcare SaaS]

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