[Hiring] [Remote Work] [Customer Success] Senior Director, Customer Success Product Portfolio Management

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ROLE OVERVIEW

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Role: Lead the strategy, monetization, and product portfolio management of Customer Success offerings by driving AI-enabled transformation, financial performance, and enterprise-scale execution.

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APPLY

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https://job-boards.greenhouse.io/veeamsoftware/jobs/4765240101

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COMPENSATION & WORK DETAILS

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Salary: $207,600 - $594,600 USD (TTC/OTE depending on US zone)

Pay Type: Salary + Bonus

Salary Band:

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: customer success product strategy, CS monetization and financial modeling, AI and automation adoption, product roadmap ownership, cross-functional leadership, KPI and OKR management, lifecycle management of CS services, pricing and packaging strategy, executive stakeholder collaboration

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QUALIFICATIONS

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Qualifications: 15+ years customer success or product leadership experience, enterprise SaaS background, CS monetization expertise, P&L ownership, product management methodologies, AI and automation exposure, strong financial and operational acumen, executive-level leadership

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TOOLS & CLIENT

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Tools: AI/ML platforms, analytics and BI tools, customer success systems

Client Type: Enterprise B2B customers

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Customer Success Leadership] [Product Management] [Enterprise SaaS] [CS Monetization]

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