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EasyBench Live: Weekly Clinic is happening in 3 days
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Short-staffed, scrambling, or stuck on hiring?
Here's what I've learned working with 200+ independent shops: Every owner I talk to is in one of three situations. And each one requires a completely different fix. Trying to solve the wrong one is why most owners stay frustrated. Here's how to figure out which one you're in — and what to do about it. 👉 SITUATION 1: “I need a tech. Yesterday.” Your bays are sitting empty. Your backlog is growing. Your best techs are burning out covering the gap. You’ve tried Indeed, ZipRecruiter, word of mouth. Nothing’s working. You need a hire, and you needed one three months ago. → This is what Technician Find solves. I only take 4 hiring clarity calls per week. Not a sales pitch. A diagnostic. We'll look at your market, your ads, and your pipeline and I'll tell you exactly what I'd change. Apply here: [HIRING CLARITY CALL] → Want the details on how Technician Find works? [HERE'S HOW WE FILL YOUR BAY] 👉 SITUATION 2: “We’re okay right now. But I never want to start from zero again.” You’ve been through the panic of losing a tech with nobody waiting in the wings. You swore you’d never let it happen again. But life got busy, and now your bench is empty. → EasyBench exists for exactly this moment. It’s the done-with-you bench-building system that keeps your pipeline warm when you’re not desperate. Details here: [EasyBench] 👉 SITUATION 3: “The problem is bigger than hiring.” You’re doing the revenue. But you’re exhausted. Your team is disengaged. You’re making reactive decisions because you’re running on fumes. The hiring problem might actually be a leadership-energy problem. → Life Calibration helps shop owners recalibrate before the wheels come off. Start with the diagnostic: [LIFE CALIBRATION DIAGNOSTIC TEST]
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Nobody sends you a $175,000 invoice for an empty bay [PODCAST]
"I can't afford to recruit right now." I've heard this from dozens of shop owners over the years. And every single one of them would fix a broken lift the same week. But an empty bay? They'll let that sit for a year. Same lift. Same lost production. But because nobody sends you an invoice for an empty bay, it doesn't feel real. Until you see the number. Hunt Demarest — CPA, author of Beyond the Bays — ran the math across his client base. An empty bay costs roughly $175,000 a year. Not in revenue. In GROSS PROFIT DOLLARS out of your pocket. I just went back on Hunt's podcast Business by the Numbers for a second time. I'm the first returning guest he's ever had by-the-way😎 We got into: → Why one A-tech narrowed her search to six shops — and exactly what the winning shop did that the other five didn't → The reason every ChatGPT-written job ad looks identical to every other ad on Indeed (and what that's actually costing you) → What most shops get dead wrong in the two weeks between an accepted offer and a toolbox drop → Something I announced publicly for the first time If you've got an empty bay right now — or you're one Friday afternoon conversation away from one — this is the episode you need to watch.👇
Most shop owners use AI wrong
They open ChatGPT, type "write me a job ad," paste what comes out, and wonder why their phone isn't ringing. That's because they're using AI as a writer. Jason Perkins is a different idea. He's a custom AI trained on eight years of real conversations with working techs. He doesn't write your job ad. He reads it and tells you why he wouldn't apply. Here's what we covered: → Jason Perkins 2.0 is live in the Command Center. Members paste their current job ad and get back a verdict, a diagnosis, and a rewrite — in the voice of the exact tech they're trying to hire. Most owners are surprised by what comes back. → The Ian Caldwell teardown. I pulled back the curtain on a custom AI avatar built for an EasyBench member's specialty shop. Knowledge documents on the tech's fears. His comp expectations. His full candidate journey from happy-where-he-is to settled-somewhere-new. Drop a corporate dealer ad into Ian and you get back a verdict and a rewrite — in the voice of the exact tech the dealer doesn't know how to talk to. Most members don't need a custom Ian. Jason 2.0 covers the general repair side. But seeing what's possible at the custom level changes what you ask Jason for. → Six things to run through Jason this week — your current job ad, a competitor's ad, your last hiring post on Facebook, an onboarding script, a retention conversation you're dreading, and a ghosted candidate's full message thread. Each one tells you something you can't see from inside your own head. → The shop-vs-shop comparison move. Drop your shop's URL into Jason. Then a competitor's. Ask which one a tech would pick. I demoed it live with two San Diego shops. Jason picked the one with the worse pay package. The better-paying chain had a 2.6 Indeed rating and was open seven days a week. Techs read those signals before they read your benefits page. → The role-play your team needs. Three techs. You want to add a fourth. The team thinks you're shrinking their slice of the pie. I ran the scenario through Jason live. He didn't write a management speech. He surfaced the techs' real concerns first:
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Most shop owners use AI wrong
🔍 The Independent's Intelligence Briefing — April 26, 2026
What happened in the industry. What it means for your shop. What to do about it. Read time: ~9 minutes. Short on time? Watch the video recap below. ______________________ The shop you've competed against for 20 years may not be the shop you've competed against for 20 years. Same sign. Same name. Same owner out front. Different ownership. Different warranty. Different recruiting machine. Your customers can't tell. Your techs can't tell. That's the entire 2026 PE playbook in five lines. THE ONE-LINE TAKE The big guys are getting better at hiding how big they are. The reason matters more than the pattern. A single-shop independent sells for 2 to 4 times what the shop earns in a year. A 10-shop platform sells for 7 to 10 times what it earns. Same shops, different multiple. PE earns the spread by stapling them together — and the staple only holds if the local brand survives the integration. That's why they keep the sign. The sign is the asset. When Sun Auto, GreatWater, and Straightaway all decide — independently — that the most valuable thing on the building is the original family name, they are telling you something the entire industry should be reading on a billboard: The local brand is the single most valuable asset in this category. They are paying premium dollars to fake what you already are. Most independents are reading this as defense. It's offense. Hold that frame. Everything below sharpens it. SUN AUTO: THE EXPRESS BAY IS NOT A COMPETITOR Two confirmed moves this week. Owensboro, Kentucky — 89th Plaza Tire Service location, 8th in Kentucky alone. Illinois — two Checkpoint locations including a Checkpoint Express Lube Center. Illinois count now 15. Most owners read "express lube acquisition" and file it as tire-and-lube expansion. Wrong frame. The express bay is a customer acquisition funnel for higher-margin mechanical work. 4 to 8 oil change visits per customer per year. After visit 3, the upsell into brakes, suspension, drivability, and diagnostics goes into the same database.
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🔍 The Independent's Intelligence Briefing — April 26, 2026
Stop Hunting, Start Subtracting
A lot of shop owners I talk to are drowning. Not in work. In initiatives. The DVI rollout. The loyalty program. The technician training pipeline. The marketing rebuild. The ambassador referral plan. The retention bonus. The apprentice mentorship. The waiting area renovation. Each one started with a real reason. Each one was a good idea. Together, they're killing your hiring. Here's what overloaded shops don't connect: Initiative overload is why your hiring work isn't sticking. A bench takes 90 days to build. A culture shift takes a year. Both require sustained attention. Neither survives an owner splitting focus across 15 things. Even if they have a rock star GM. So the hiring work gets postponed. Not because you don't care. Because there's no customer waiting on it today. Meanwhile your A-tech is watching. And A-techs don't leave for money nearly as much as they leave for clarity and respect. The shop owners actually winning the talent war right now aren't better at adding. They're better at cutting. Richard Branson didn't build hundreds of companies by managing all of them. He let most of them die the moment they stopped earning their keep. The model isn't "run them all." It's "kill what isn't working, fast." Same play runs in a 6-bay shop. Here's the question that does the work: Look at every initiative active in your business right now. For each one, ask: "If I quietly dropped this for 90 days, would my business be measurably worse?" Be honest. Not "in theory should I keep this." Would I actually feel its absence in 90 days? The ones where the honest answer is probably not — those are the ones bleeding the attention your hiring system needs. Drop them. Not pause them. Drop them. You can always restart later. You almost never will. In most shops I've worked with, more than half the active initiatives fail this test. What survives is what the shop should actually be running. Everything else is noise that accumulated because nobody was willing to kill it.
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Stop Hunting, Start Subtracting
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