In order to get acquainted and and help fellow community members, please share: 1. The name and location of your shop. 2. Your biggest frustration with finding techs. 3. How you found your last tech.

If you're looking to boost sales & Communication skills for your Service Advisors and CSR's, this podcast interview is for you! I had a blast interviewing @Gerry Frank , @Laura Frank , Leigh Anne Best and , Bill Hill recently about their upcoming transformative "From Chaos to Control" 2-day event. This is a fast-paced workshop designed to equip your Service Advisors and Customer Service Representatives with the skills and strategies they need to take your business to the next level. Listen in as they share proven tips on how to: 🔧 Train your Service Advisors & CSRs to boost sales and profits 🔧 Create a customer service experience that keeps clients coming back 🔧 Implement a proven 8-step sales process to skyrocket your closing rate 🔧 Maximize the D.V.I. and get more from your technicians 🔧 Develop effective follow-up strategies to retain customers 🔧 And so much more! Here's what one shop owner had to say after attending the workshop: "After this class, I think we can double our repair order with the sales and inspection processes they laid out for us." - Mike Caprio, Owner East Rock Auto Repair, New Haven CT Click the link below to watch the full interview and discover how you can transform your auto repair business through expert Service Advisor and CSR training! Transform Your Auto Repair Business with Expert Service Advisor & CSR Training Don't forget to register your staff for our upcoming Sales and Customer Service Workshop on Nov 9-10 in Novi/Detroit, MI. Limited spots available! ServiceAdvisorTraining.com

Business cards for my speaking gig at AAPEX Show - Automotive Aftermarket Products Expo just came in! Scan that QR code! So excited! Vegas baby, Vegas!

Picture this: You think you've found the perfect tech. They accept the job, show up for a day or two, then... poof! They vanish faster than a 10mm socket. This isn't just a one-off problem. In a recent consulting call I had with three seasoned shop owners from Canada, a troubling new employment trend came to light. Candidates are now "multi-jobbing" – accepting positions at two different shops, working a few days at each, then ghosting one employer after deciding their preference. It's next-level hiring havoc! I haven't heard of this happening down here in the States yet, but there's a simple solution that would give you the upper hand if it ever happens in your shop. The key is to transform your new hires' first few days from "meh" to "WOW!" And you do that with a structured onboarding process. Here are two game-changing books that will walk you through everything you need to know to set up a powerful onboarding process that attracts and retains top talent: 1. "Never Lose an Employee Again" by Joey Coleman 2. "All In" by Mike Michalowicz These aren't just books – they're your roadmap to: ✅ Attract top-tier talent ✅ Keep your rock stars engaged ✅ Build a high-performance dream team that sticks around Ready to turn the tables and become the shop that techs fight to work for? Grab these books and suggest them to your book club or 20 group so you can get accountability on setting up your own onboarding system. Remember: Great teams aren't born. They're onboarded. One employee at a time.

Have you ever been told, "Be the cheapest in town; it will get you more business" or "You'll never make it because you're too honest"? These are just two of the cringe-worthy 'pearls of wisdom' dissected in this podcast. Join Technician Find Community members @Bill Nalu and @Carm Capriotto as they lead a panel of industry industry veterans to expose the advice that's been holding shops back for years. From pricing secrets to customer relations, they busted myths left and right. Curious what they are? Tune in and prepare to have your mind blown! https://youtu.be/thGSrxh85cU?feature=shared