Pinned
Mar 21 •
Short-staffed, scrambling, or stuck on hiring?
Here's what I've learned working with 200+ independent shops: Every owner I talk to is in one of three situations. And each one requires a completely different fix. Trying to solve the wrong one is why most owners stay frustrated. Here's how to figure out which one you're in — and what to do about it. 👉 SITUATION 1: “I need a tech. Yesterday.” Your bays are sitting empty. Your backlog is growing. Your best techs are burning out covering the gap. You’ve tried Indeed, ZipRecruiter, word of mouth. Nothing’s working. You need a hire, and you needed one three months ago. → This is what Technician Find solves. I only take 4 hiring clarity calls per week. Not a sales pitch. A diagnostic. We'll look at your market, your ads, and your pipeline and I'll tell you exactly what I'd change. Apply here: [HIRING CLARITY CALL] → Want the details on how Technician Find works? [HERE'S HOW WE FILL YOUR BAY] 👉 SITUATION 2: “We’re okay right now. But I never want to start from zero again.” You’ve been through the panic of losing a tech with nobody waiting in the wings. You swore you’d never let it happen again. But life got busy, and now your bench is empty. → EasyBench exists for exactly this moment. It’s the done-with-you bench-building system that keeps your pipeline warm when you’re not desperate. Details here: [EasyBench] 👉 SITUATION 3: “The problem is bigger than hiring.” You’re doing the revenue. But you’re exhausted. Your team is disengaged. You’re making reactive decisions because you’re running on fumes. The hiring problem might actually be a leadership-energy problem. → Life Calibration helps shop owners recalibrate before the wheels come off. Start with the diagnostic: [LIFE CALIBRATION DIAGNOSTIC TEST]
Pinned
Mar 19 •
Nobody sends you a $175,000 invoice for an empty bay [PODCAST]
"I can't afford to recruit right now." I've heard this from dozens of shop owners over the years. And every single one of them would fix a broken lift the same week. But an empty bay? They'll let that sit for a year. Same lift. Same lost production. But because nobody sends you an invoice for an empty bay, it doesn't feel real. Until you see the number. Hunt Demarest — CPA, author of Beyond the Bays — ran the math across his client base. An empty bay costs roughly $175,000 a year. Not in revenue. In GROSS PROFIT DOLLARS out of your pocket. I just went back on Hunt's podcast Business by the Numbers for a second time. I'm the first returning guest he's ever had by-the-way😎 We got into: → Why one A-tech narrowed her search to six shops — and exactly what the winning shop did that the other five didn't → The reason every ChatGPT-written job ad looks identical to every other ad on Indeed (and what that's actually costing you) → What most shops get dead wrong in the two weeks between an accepted offer and a toolbox drop → Something I announced publicly for the first time If you've got an empty bay right now — or you're one Friday afternoon conversation away from one — this is the episode you need to watch.👇
20h •
500 Members Strong | Helping repair shops hire better, grow stronger teams, and win together.
🎉 We Hit 500 Members! 🎉 A huge thank-you to every shop owner and gm in the Technician Find Skool Community. This group keeps growing because of you — your questions, wins, hiring tips, shop stories, and support for other owners. We built this community to help auto repair shop owners find better techs, make smarter hiring moves, and grow stronger teams. Now we’re 500 members strong. That’s a big deal. 🙌 Here’s to more wins, more hires, and more shops getting the help they need. Thank you for being here! — The Technician Find Team
1d •
You don't have a hiring problem. You have a bench problem.
Eight years ago, when I got into this industry, benches weren't the conversation. Hiring was. The tech shortage was. Ads were. Bench-building came up. But it sat on the edge of the conversation. Hiring was reactive, and the industry talked the way it hired. That's shifting. Today Ratchet+Wrench ran a piece on EasyBench. The reason it matters isn't the coverage. It's that the trade press just named bench-building as a category. Hiring is what you do when a bay is empty. Bench-building is what you do so a bay never has to be. Different activity. Different tools. Different outcome. Most owners think they have a pipeline. What they actually have is a folder of resumes from people who already said no. Every owner who's scrambling today was fully staffed six months ago. The problem isn't that techs quit — that's inevitable. The problem is nobody showed these owners how to build a bench before it became an emergency. The shops that build a bench in the next 12 months will be in a different position by 2027 than the shops that wait. Same way shops that took Google reviews seriously in 2014 ate the lunch of shops that ignored them until 2018. Early movers compound. Late movers pay full price to catch up. The article is here: [Technician Find Releases Platform for Filling Turnover Gaps in Repair Shops] If you never want to start from zero again, EasyBench is the system the article is about. $199/month. No contract. [EASYBENCH LINK] P.S. If your bays are empty right now, building a bench isn't your move this month. Hiring is. Comment HIRE and I'll point you in the right direction.
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6d •
🔍 The Independent's Intelligence Briefing — April 26, 2026
What happened in the industry. What it means for your shop. What to do about it. Read time: ~9 minutes. Short on time? Watch the video recap below. ______________________ The shop you've competed against for 20 years may not be the shop you've competed against for 20 years. Same sign. Same name. Same owner out front. Different ownership. Different warranty. Different recruiting machine. Your customers can't tell. Your techs can't tell. That's the entire 2026 PE playbook in five lines. THE ONE-LINE TAKE The big guys are getting better at hiding how big they are. The reason matters more than the pattern. A single-shop independent sells for 2 to 4 times what the shop earns in a year. A 10-shop platform sells for 7 to 10 times what it earns. Same shops, different multiple. PE earns the spread by stapling them together — and the staple only holds if the local brand survives the integration. That's why they keep the sign. The sign is the asset. When Sun Auto, GreatWater, and Straightaway all decide — independently — that the most valuable thing on the building is the original family name, they are telling you something the entire industry should be reading on a billboard: The local brand is the single most valuable asset in this category. They are paying premium dollars to fake what you already are. Most independents are reading this as defense. It's offense. Hold that frame. Everything below sharpens it. SUN AUTO: THE EXPRESS BAY IS NOT A COMPETITOR Two confirmed moves this week. Owensboro, Kentucky — 89th Plaza Tire Service location, 8th in Kentucky alone. Illinois — two Checkpoint locations including a Checkpoint Express Lube Center. Illinois count now 15. Most owners read "express lube acquisition" and file it as tire-and-lube expansion. Wrong frame. The express bay is a customer acquisition funnel for higher-margin mechanical work. 4 to 8 oil change visits per customer per year. After visit 3, the upsell into brakes, suspension, drivability, and diagnostics goes into the same database.
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