US Shipping Upgrade - Signature Confirmation

Hello,

I have a customer from the US who reported that she did not receive the print, but USPS marked it as delivered. In this case, can she request a replacement free of charge?

Later, she ordered a second print and wants me to enable shipping with signature confirmation so it won’t be left unattended.

I see there is no shipping upgrade option in Printshrimp system (For US), only standard shipping. Please advise how you guys will resolve this. Thank you in advance!!

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