Hi there, today my customer received an A4 art print, which was delivered by FedEx from Germany to Spain. The customer said the print had been crushed in the mail, even though it was covered by cardboard. The art print has an obvious creased line. - What can we do in this case? Is the customer eligible to reclaim compensation? How can we avoid this from happening again? - Before shipping, do you collect customers' contact numbers for delivery purposes? I found that there is no telephone column to be filled on the Printshrimp system. Would appreciate anyone could share your experience please!

Hi everyone, I am new to Printshrimp and POD. I have read the Ultimate Guide and watched the video, but I still get confused about how to input the SKU in Etsy correctly. As I understand, there is only one main SKU in Printshrimp given that there are several different sizes. When I input the SKU in Etsy, I need to create a more unique SKU? e.g. BeachwallartA1, BeachwallartA2..etc, then manually input in Etsy Variations, is this correct? If a customer places an order on Etsy, how does it match my product in Printshrimp provided that there is only one main SKU on Printshrimp backend? Appreciate your guidance please!