Difficult customer - need advice · Poster Print on Demand

Difficult customer - need advice

Hi I’m dealing with a very difficult customer I need some advice for anyone who is willing to read this.

She initially messaged me saying

Am concerned that USPS has not picked up this item. Has been sitting in Pittsburgh since 8/17. This is a gift. Can you address?

I told her I would raise a case.

She messaged 3 hours later saying it’s updated and the arrival is 24/8

I replied brilliant, if there are any other issues please reach out.

Fast forward to today

“You did not answer when I stated item set in Pittsburgh for 5 days. I called USPS and they updated tracking to be delivered 8/24. Informed mail delivery showed delivery today. It is now sitting in Allen, OK not Yukon, OK. I will not get it today. I am on hold with USPS to see what is going on. I am not happy. I paid you days ago, I have nothing and I am doing footwork.“

In short I said I’d opened a case with my print partner and told her about the automatic mailing system when you upload tracking to etsy. I said I can send out a replacement. She said it’s too late she’s spoken to someone at USPS and its been shipped wrong and she is opening a case with Etsy as I have my money.

Don’t know how to proceed with this

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Difficult customer - need advice