I’ve received my first complaint after 6 months of my shop being open. They have requested a refund and are complaining about the use of AI , so they are saying it wasn’t disclosed in the listing which it must be in Etsy. They want to return the print and are asking for a full refund. Unfortunately it’s a framed print so quite a big hit. What would you suggest. Thanks

I’ve asked previously about ads but there’s a load more members now so I wanted to see people’s experience? Have you used ads? What was your ad spend? Did you advertise all your prints? Did you refine them? How beneficial were there? I’ve never really pursued ads as got worried about losing money. Just want to know people experience if you’re willing to share yours

Has anyone ever had any success when appealing a review? I know a tricky customer is going to leave me a bad review. She currently gone through Etsy buyer protection even though tracking says it’s due Monday. I’ve replied to all her messages within minutes. She’s taken it upon herself to phone USPS and is saying I’ve done nothing to help which is untrue. Another point is I’ve been replying to messages all weekend when it says my shop is Monday to Friday. I’ve offered replacements, refund , everything you can think of. The problem is this is my second shop which is relatively new so only has 14 sales and 1 review currently so it’ll bring the average down.

Hi I’m dealing with a very difficult customer I need some advice for anyone who is willing to read this. She initially messaged me saying Am concerned that USPS has not picked up this item. Has been sitting in Pittsburgh since 8/17. This is a gift. Can you address? I told her I would raise a case. She messaged 3 hours later saying it’s updated and the arrival is 24/8 I replied brilliant, if there are any other issues please reach out. Fast forward to today “You did not answer when I stated item set in Pittsburgh for 5 days. I called USPS and they updated tracking to be delivered 8/24. Informed mail delivery showed delivery today. It is now sitting in Allen, OK not Yukon, OK. I will not get it today. I am on hold with USPS to see what is going on. I am not happy. I paid you days ago, I have nothing and I am doing footwork.“ In short I said I’d opened a case with my print partner and told her about the automatic mailing system when you upload tracking to etsy. I said I can send out a replacement. She said it’s too late she’s spoken to someone at USPS and its been shipped wrong and she is opening a case with Etsy as I have my money. Don’t know how to proceed with this

Has anyone set up a shopify store along side their Etsy one? Is there a way to bulk transfer your Etsy listings to shopify? Am I going to have to do it 1 by 1 ?