16x24" - 40x60cm - Sizing question from customer

A customer ordered three of these sizes - these sizes are the ones uploaded by PrintShrimp. The customer has asked "I ordered 60x40cm so I’m not sure why they’ve been made bigger into 16x24 inch’s" . I'm a little confused as to whats happened here.

"16x24" - 40x60cm" is what printshrimp puts in the Etsy listing upload, I then upload 24x36in which then cascades down to 16x24in and 12x18in in the tool. The customer sent pictures showing they are 16x24 including the shipping reference document from the printer which says 16x24. They are basically too big when the customer is expecting 40x60cm

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