4d • 🗣️GENERAL DISCUSSION
Reminder Live Class - Service Cloud Kick Off Session Tonight 8PM 🔥
Today we kick off Service Cloud, this is the Salesforce solution used by companies to manage customer support, handle cases, automate service processes, and support customers across email, web, and multiple channels.
What we will cover today
Module 1, Service Cloud overview and business context
• What Service Cloud is and why businesses use it
• How support teams operate in real companies
• Understanding the customer support lifecycle
Module 2, Case management fundamentals
• What Cases are and how they work
• Case lifecycle, statuses, priorities, and ownership
• How support teams manage and resolve issues
🕗 Session starts at 8 p.m today
Come ready to learn and ask questions, this is a core foundation for anyone serious about Service Cloud 🔥
Trailhead Link To Complete: Here is a link to help you out, its easy and i do not doubt your competence,
Kind Regards,
Godwin Mbah | Coach & Mentor
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Reminder Live Class - Service Cloud Kick Off Session Tonight 8PM 🔥
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