How to handle SMS Review Requests who did not click the link

Jan 31 (edited) • ✅ Support

Hi,

Could you please advise on how you handle cases where a customer receives a review request but does not click the review link or submit a review?

Is there a way to track whether the review link was opened or clicked?

If so, is there a way to resend the review request to customers who did not engage?

Note: In the Request dashboard, I can see that all contacts are added, but there doesn’t seem to be a way to identify which customers clicked the review link and which did not. This makes it difficult to resend review requests only to those who haven’t responded.

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