We require the implementation of a post-review gamification trigger within the review journey to encourage engagement. Incentivize review acquisition! What is required: Enable a flow where, immediately after a user submits a review (via link or QR entry), a reward interaction is automatically triggered (e.g. spin wheel / coupon / loyalty activation). Why this is critical: - Reviews are a primary ranking signal for Google Business Profiles — volume and frequency directly impact visibility. - Current behaviour shows users need prompting + incentive to complete reviews. - Introducing a post-action reward significantly increases completion rates without influencing review sentiment. - The trigger must occur after submission and not be tied to rating, ensuring platform compliance and unbiased feedback. Outcome: This creates a high-conversion loop: Access → Review → Immediate Reward → Increased participation Driving: - More consistent review generation - Higher engagement rates - Improved local search performance

How do you deal with clients who genuinely like the product and want to pay, but have little to no interest in managing things on their end or even accessing their own Google My Business profile (even if they already have one)? In these cases, they usually prefer that we handle everything for them. How do you typically manage access and permissions in this situation? Do you guide them step-by-step, request ownership transfer, or use another approach?

Hi Climbers, we are planning a new feature around employee tracking, and before building it we want to collect your feedback in detail, because we think this could become one of the most powerful ways to help local businesses generate more reviews in a natural and consistent way. The idea is this. The business owner will have a dedicated section called Employees Links, where they can add the employees who are responsible for asking customers to leave reviews. Adding an employee will be very simple: the business just inserts a photo, a name, and an alias, which can also simply be the employee’s real name or nickname. Every time an employee is added, the platform will automatically generate a dedicated review link for that employee. It will also be possible to download the related QR code. Technically, this employee link will simply be the general review link with an extra URL parameter, something like employee=alias. In this way, we will be able to track the unique visits to each employee’s review link. So if an employee asks a customer to scan their own QR code or open their own review link, the business will be able to measure how many unique visits that employee has generated. On top of this, we want to build a leaderboard, inspired by the Skool style, where the business can see the ranking of employees based on the number of unique visits to each employee’s review link. The leaderboard will be viewable for the last 7 days, the last 30 days, or all-time. This would already create an interesting use case for businesses. For example, the company could decide that, on the last day of every month, the employee with the highest number of unique visits receives a bonus in payroll, because that employee made a stronger effort to ask customers for reviews. But we want to take this feature much further. Our idea is that if, inside the text of the review, the customer mentions the alias of the employee, then that review will be automatically assigned to that employee. For example, if the review says “Luke was very kind with us”, the review will automatically be associated with the employee whose alias is “Luke”.

Hi Climbers 👋 This week we’re taking a short pause from releasing new features to focus on something equally important: reviewing and refining the entire platform. Over the last 6 months, we’ve developed and released a huge number of features, shipping updates every single week. Because of this fast pace, we want to take a few days to step back and go through the platform carefully, reviewing the code, fixing minor bugs, and making small UI improvements where needed. The goal is simple: make sure the platform is as solid, stable, and smooth as possible for you and your clients. Sometimes the most important work is not adding more features, but making sure everything already built works perfectly and feels polished. From next week we’ll go back to our usual development rhythm and continue releasing new features. Thanks again for all the feedback you keep sharing — it’s helping us improve the platform every single week 🙌

Hey everyone! I bet this has happened to you: you pitch your solution to boost Google reviews and they hit you with: "Oh but I already have a QR code, I don't need another one!" Frustrating, right? Out of my last 10 prospects, they all said it. But I figured something out: the problem isn't the QR code, it's what's behind it. Here's what I tell them now to make them think: The QR code is just a door: A regular QR code sends people to a link. Mine is connected to software that automates everything, filters reviews, and personalizes the experience. What do you say to this objection? Thanks for your help Claude