Hi guys, I've noticed a strange gap between the automatically generated competitors report (via widget or Prospecting > Targets) and the internal competitors ranking (Visibility > Ranking). May you help me with that? The competitors report apparently only considers the absolute star ranking (1.0 <> 5.0) while the internal scale ranges between 0 <> 10 and probably considers more data. Now, one of my prospects ("Das Weinkitz") gets shown as the top dog in the competitors report but ranks at position 8 internally. How does this make sense? Thanks 🙌

Yay, today my affiliate made his first sale (=600 €) since he started diving into the topic of review management. 🎉 He's an old-school offline sales guy with years of experience in the food service industry. Now he's approaching restaurants, cafe and bars in his region presenting them our solution. He makes the sale, I care about the onboarding, he gets a commission. Easy.

Are there any planned updates to the panel/navigation experience? Right now, it takes multiple clicks within each tab just to reach the desired section, which makes the UI feel overly clunky and less intuitive than before. From a user perspective, most modern software platforms have a dedicated left-hand navigation panel where all features, settings, and functions are clearly accessible. In our case, the navigation relies heavily on icons, and once you click into them, it can take another 3–5 clicks to actually get where you need to go. The mobile experience has definitely improved, but the desktop version still doesn’t feel fully optimized. Overall, the interface could benefit from a more streamlined and modern navigation structure to make it feel more advanced and user-friendly. @Giacomo Chinellato

Hey Climbers, Over the last few days, there has been a lot of discussion around Google’s review policies, especially around review gating, employee mentions, incentives, QR codes, and how review requests should be handled. We have reviewed the policy carefully, and we want to make sure Climbo continues to help businesses collect genuine customer feedback in the safest and most compliant way possible. Google’s policy is very clear on a few key points: “Contributions to Google Maps should reflect a genuine experience at a place or business.” Google also states that merchants must not: “Discourage or prohibit negative reviews, or selectively solicit positive reviews from customers.” And when soliciting reviews, merchants should not: “Require or pressure users to leave ratings or write reviews while on the premises, nor should they request that specific content be included.” This includes: “Merchants requesting that staff solicit reviews that include specific content, including content that identifies a staff member.” At the same time, Google also clearly says that merchants are allowed to: “Solicit or encourage the posting of content that does represent a genuine experience, without offering incentives to do so or attempting to influence the rating or the contents of the review.” So the goal is not to stop collecting reviews. The goal is to collect reviews in the right way: neutral, genuine, non-selective, and without incentives or pressure. Here is what we are changing. 1. Review Gating: Removing Sentiment-Based Filters We are removing review filtering based on sentiment. This means we will no longer support flows where the customer is first asked to choose a rating, stars, thumbs up/down, smiley face, or any other sentiment indicator, and then receives a different experience based on that response. For example, this type of flow is no longer considered safe: Happy customer → sent to Google Unhappy customer → sent to private feedback form That can be interpreted as selectively soliciting positive reviews and discouraging negative reviews.

Cheerio Climbers, I started dealing with Climbo 2,5 months ago. I set up my website and watched most of the tutorials. Super hyped I contacted businesses in my surroundings (I focus on restaurants and cafés). To be honest: It was draining. Most restaurant owner were not very pleased to listen to my offer - after they've been contacted by Google and other local business directories before. I really started to doubt myself and whether I should change my niche. But I kept going. Since this week the penny dropped and I've closed 5 restaurants on an annual plan. 3.000 € in one week is pretty awesome and really excites me. 😍 Interestingly once a local business starts using the software, their competitors also feel the urge to sign up. Good for me, good for them, good for us. Good luck to all of you who push through initial challenges as well. Keep going 🙌