๐ฅ
Jan 19 โข ๐ Gems
๐ง ๐ด๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ - ๐ฐ ๐ถ๐ด๐ฝ๐๐ธ๐ฝ๐ด ๐ผ๐พ๐ฝ๐ด๐-๐ผ๐ฐ๐บ๐ธ๐ฝ๐ถ ๐ท๐ฐ๐ฒ๐บ ๐ถ
Educating customers is good.
Educating ๐ฉ๐๐๐๐ง ๐๐ช๐จ๐ฉ๐ค๐ข๐๐ง๐จ is where the money is.
Most people here already know they should educate customers on how to use the platform.
Cool.
But if you actually want your customers to win (and stay customers)โฆ youโve got to go one layer deeper:
Teach them how to talk to ๐ฉ๐๐๐๐ง customers.
Because the platform doesnโt create results.
The behaviors around it do.
And this one behavior is a ridiculously reliable โmore reviews / more revenueโ lever.
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A genuine money-making hack (works in any tip-based business and in countries where tipping is not mandatory, like germany)
Iโve used this across wildly different industries and watched companies go from 2 reviews to 200+ even without the use of an ingenious platform like Climbo, which makes life so much easier.
This works anywhere tips are common:
Hair salons, restaurants, barbers, auto repair, cleaners, plumbers, drain servicesโฆ you name it.
If customers tip, this works.
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๐ง๐ต๐ฒ ๐๐ฐ๐ฟ๐ถ๐ฝ๐ (๐๐ถ๐บ๐ฝ๐น๐ฒ, ๐ต๐๐บ๐ฎ๐ป, ๐ต๐ถ๐ด๐ต-๐ฐ๐ผ๐ป๐๐ฒ๐ฟ๐๐ถ๐ป๐ด)
When a customer offers a tip, the employee says:
โThank you โ thatโs really kind.
You know what would help us even more than a tip?
A quick positive review on Google (or wherever you found us).
It helps us attract more customers like you โ and that lets us keep improving our service.
Itโs a small effort, but it would genuinely mean a lot.โ
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Thatโs it.
No pressure.
No weird begging.
Just a sincere trade:
โIf you want to help us, hereโs the highest-leverage way.โ
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๐ช๐ต๐ฎ๐ ๐ต๐ฎ๐ฝ๐ฝ๐ฒ๐ป๐ ๐ป๐ฒ๐
๐ ๐ถ๐ ๐๐ต๐ฒ ๐ณ๐๐ป ๐ฝ๐ฎ๐ฟ๐
People love to help when you make it easy and give them a reason.
A meaningful percentage will leave the review right then and there.
And if you add a QR + NFC card so they can scan/tap in 2 seconds?
You can push compliance into the 80%+ range.
๐๐ฒ๐๐ ๐ฝ๐ฎ๐ฟ๐?
In 99 out of 100 cases, they still tip anyway.
And if someone doesnโt tip that one timeโฆ you didnโt โloseโ money.
You bought an asset.
Because one strong review is usually worth way more than a typical tip.
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๐ค๐๐ถ๐ฐ๐ธ ๐พ๐๐ฒ๐๐๐ถ๐ผ๐ป ๐ณ๐ผ๐ฟ ๐๐ผ๐ (๐๐ผ ๐๐ฒ ๐ฐ๐ฎ๐ป ๐๐๐ฒ๐ฎ๐น ๐ฒ๐ฎ๐ฐ๐ต ๐ผ๐๐ต๐ฒ๐ฟโ๐ ๐ฏ๐ฒ๐๐ ๐ถ๐ฑ๐ฒ๐ฎ๐):
Where could you plug this into your customersโ journey ๐๐ข๐ข๐๐๐๐๐ฉ๐๐ก๐ฎ โ and what industry are you mainly serving?
If youโre already doing something similar: what exact wording/script is working best for you right now?
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๐ง ๐ด๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ - ๐ฐ ๐ถ๐ด๐ฝ๐๐ธ๐ฝ๐ด ๐ผ๐พ๐ฝ๐ด๐-๐ผ๐ฐ๐บ๐ธ๐ฝ๐ถ ๐ท๐ฐ๐ฒ๐บ ๐ถ
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