🧠 𝙴𝚍𝚞𝚌𝚊𝚝𝚒𝚗𝚐 𝚌𝚞𝚜𝚝𝚘𝚖𝚎𝚛𝚜 - 𝙰 𝙶𝙴𝙽𝚄𝙸𝙽𝙴 𝙼𝙾𝙽𝙴𝚈-𝙼𝙰𝙺𝙸𝙽𝙶 𝙷𝙰𝙲𝙺 💶
Educating customers is good. Educating 𝙩𝙝𝙚𝙞𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 is where the money is. Most people here already know they should educate customers on how to use the platform. Cool. But if you actually want your customers to win (and stay customers)… you’ve got to go one layer deeper: Teach them how to talk to 𝙩𝙝𝙚𝙞𝙧 customers. Because the platform doesn’t create results. The behaviors around it do. And this one behavior is a ridiculously reliable “more reviews / more revenue” lever. _____________________________________________________ A genuine money-making hack (works in any tip-based business and in countries where tipping is not mandatory, like germany) I’ve used this across wildly different industries and watched companies go from 2 reviews to 200+ even without the use of an ingenious platform like Climbo, which makes life so much easier. This works anywhere tips are common: Hair salons, restaurants, barbers, auto repair, cleaners, plumbers, drain services… you name it. If customers tip, this works. _____________________________________________________ 𝗧𝗵𝗲 𝘀𝗰𝗿𝗶𝗽𝘁 (𝘀𝗶𝗺𝗽𝗹𝗲, 𝗵𝘂𝗺𝗮𝗻, 𝗵𝗶𝗴𝗵-𝗰𝗼𝗻𝘃𝗲𝗿𝘁𝗶𝗻𝗴) When a customer offers a tip, the employee says: “Thank you — that’s really kind. You know what would help us even more than a tip? A quick positive review on Google (or wherever you found us). It helps us attract more customers like you — and that lets us keep improving our service. It’s a small effort, but it would genuinely mean a lot.” _____________________________________________________ That’s it. No pressure. No weird begging. Just a sincere trade: “If you want to help us, here’s the highest-leverage way.” _____________________________________________________ 𝗪𝗵𝗮𝘁 𝗵𝗮𝗽𝗽𝗲𝗻𝘀 𝗻𝗲𝘅𝘁 𝗶𝘀 𝘁𝗵𝗲 𝗳𝘂𝗻 𝗽𝗮𝗿𝘁 People love to help when you make it easy and give them a reason. A meaningful percentage will leave the review right then and there. And if you add a QR + NFC card so they can scan/tap in 2 seconds? You can push compliance into the 80%+ range. 𝗕𝗲𝘀𝘁 𝗽𝗮𝗿𝘁?