A Business Owner’s Worst Nightmare Turned Into Predictable Prosperity
Shortly after the pandemic, I stepped into a 30-year-old language services company doing $900k–$1.1M a year. On day one, I realized they weren’t actually running a business—just juggling chaos. ❌ No CRM ❌ No systems ❌ 1990s phone setup (cords, shoulder-cradling, no voicemail…) ❌ Everything managed through Outlook ❌ Constant yelling across the office just to answer calls So I rebuilt the foundation. I implemented a CRM, modernized operations, upgraded their marketing, installed VOIP phones that synced with the CRM, and streamlined communication internally and externally. Within six months, productivity improved, sales aligned, and operations finally made sense. Then, in late 2022—after the unexpected passing of the owner—I stepped in to run the entire company. In January 2023, I rallied the team around a bold goal: increase revenue by $1M in 12 months and boost profitability. Alignment → momentum → execution. By year-end, we grew nearly $900k, achieved the highest profit margin in company history, and in early 2024, the business was successfully acquired—providing long-term financial security for the owner’s widow. Why This Matters Most service-based businesses aren’t stuck because of marketing… They’re stuck because people aren’t aligned, processes are broken, and profitability is unpredictable. So, I launched a new community called: Entrepreneur Prosperity Hub Where I help service-based entrepreneurs scale by aligning their people into advocates—what I call Business Superfans®—and by leveraging smarter systems so profitability becomes predictable. The community is free to join as it’s in its early growth stage, and new tier levels are coming in the near future for those who want deeper support. If you feel like your business is capable of more—but your people, processes, or profits aren’t keeping up—this is your next step. 👉 Join here: https://www.skool.com/eprosperityhub/about?ref=bf23b387c7874c20b578f62dfbcde5c5