You can now allow users to upload files directly in your chatbot window.
This has been requested a lot, especially for support and onboarding use cases.
Here’s what’s supported:
JPEG (.jpg, .jpeg)PNG (.png)WebP (.webp)HEIC (.heic)PDF (.pdf)Word (.doc, .docx)CSV (.csv)
Maximum file size: 10MB per file.
This means your users can now:
• Send screenshots when something isn’t working
• Upload contracts or forms• Share product spreadsheets
• Send mobile photos straight from iPhone
• Provide documents for analysis
You’ll find the toggle inside your chatbots appearance settings (paid plans only).
Enjoy!
Jason