If you were to need a help desk for external client support today. Would you build it with Customer Service Management or Jira Service Management and why? I'm trying to understand the scenarious where right now it still best to use JSM for external help desk and not go down the CSM route (at least not yet). Atlassian marketing positioning suggest a line in the sand that if external customer help desk, then go CSM, if internal staff help desk then JSM.

Hey fellow Jiraheads, curious what others' experience is with integrating JSM with Teams? Seems from my initial research like Assist works pretty well if you create a work item from Teams for getting comment updates or routing approvals through Teams, but if you want something more robust like Teams notifications on Status changes or getting notified by Teams for all tickets you'd have to use Webhooks that can only go to a Teams channel and not a direct message? Wondering if anyone has any advice or has done a thorough Teams integration before

Hi team, We're looking at running a full audit of our Jira instance and have been talking to a local solution provider. To be fully transparent, our instance is chaotic and there is (was) no governance whatsoever. Outside of duplicated fields, schemes etc, I wonder what should we be looking for from the consultant, I am probably too focused in on the Jira cloud instance but really need to get best value from this audit and then look at our broader Atlassian accounts. Thanks all!

Does anyone here have experience with and recommend any administration support apps like Solcoro or any alternatives? This seems useful for system cleanup, optimization, governance best practices, etc. https://solcoro.com

I've just joined a project where a bunch of technical documentation was written in Microsoft Word (e.g. PRD, API, User Docs, Technical Docs, etc). Since I ran a project 5 years ago with them, management have asked me to do what I did in the last project for them and run it all through Confluence and Jira. After reviewing the PRD (Product Requirements Definition) and implementing changes as needed in Confluence, I don't want to have to go back to the Microsoft Word document and duplicate the changes - it's a waste of time on a low budget project. Is anyone doing signing of documents within Confluence, or any particular plug-in, to generate a document that the client can easily consume to sign off on (i.e. preferably electronic sign-off)? Just trying to make this workflow a bit smarter, with less not more tools and contained with Atlassian ecosystem if possible. Any great ideas? Thanks so much! :-D