Question about the Chat Follow-Up action

How exactly does it work? Does it automatically have access to the full conversation history, or do I need to feed that context manually? If so, what’s the best way to write the context in the input box?

Also, when I enable it and it sends a follow-up message, if the prospect doesn’t respond, it sometimes sends the same follow-up message again. What are the best practices to prevent that from happening?

Any help would be of immense appreciation!

@Jorden Williams

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