Can someone explain what the voice engine is to me like im 5? I think i get the jist but i've never seen anyone talk about it so I'm wondering what benefit it would offer to adjust or what would happen if we changed the voice engine? Thank you!!

4.0 is being depreciated on 2/13/26. In my opinion, its the best model due to the least amount of errors on dates given for appointemnts. What other models are people using, have tested, and are working? I've tried 5.2, gives wrong dates over chat Haiku, gives wrong dates over voice Any other insights into other models?

this isn't an an assistable question but yall know your stuff. I'm trying to get call transcription from ghl recordings and i know they opffer it but in my opinion their price is really high. I'm wondering if any of you have thoughts on how i can accomplish this easily?

At 12:13 several of our accounts postcall web hooks just stopped working. Not sure what's going on I see the calls coming into assistable. I even test the postcall web hook and see the webhook received but yet none of the calls are pushing postcall web hooks does anybody know what's going on here I've never seen this happen? @Jorden Williams

Is there a way to hyperlink from the webhook to the customer profile? So a followup email has the content but also has an way to get to the user profile