HELP!!! ROUND ROBIN calendar assignment
Hey everyone, Running into a systematic issue with round-robin calendars and AI booking bots. Wanted to share what I've diagnosed in case anyone has hit this before or has ideas. The Setup: - SMS booking bot using GHL round-robin calendar - 3 team members on the calendar - Bot uses get_availability to check slots, book_appointment to book The Problem: get_availability returns AGGREGATE availability across all team members - if ANY of the 3 are free, the slot shows as available. But book_appointment uses round-robin assignment server-side. So even if a slot shows available, the booking can fail because the system assigned it to a team member who happens to be busy at that time. The bot can't see: - Which team member will be assigned - Why a booking failed - Who was attempted This creates death spiral scenarios where a prospect wants to book, slots appear available, but bookings fail repeatedly. I had one conversation with 10+ consecutive booking failures before the prospect gave up. What I've Tried: 1. Aggressive retry strategy - When booking fails, automatically try slots within Β±1 hour window before asking prospect for new times 2. Time drift acknowledgment - If we book 9:15am instead of 9am, confirmation says "Got you down for 9:15am (closest to your 9am request). If that doesn't work, let me know." 3. Failure escalation - After 3 failed attempts in Β±1 hour window, tag contact for manual intervention instead of endless loops 4. Consolidated prompt logic - Eliminated 6 conflicting calendar sections in my prompt so bot follows one clear protocol What I'm Looking For: - Has anyone else hit this with round-robin calendars? - Is there a way to see individual team member availability via API? - Any way to influence or predict which team member gets assigned? - Alternative calendar setups that avoid this issue while still distributing leads? The core issue is information asymmetry - bot sees aggregate availability but booking happens at individual level. Any workarounds appreciated.