HELP!!! ROUND ROBIN calendar assignment

Hey everyone,

Running into a systematic issue with round-robin calendars and AI booking bots. Wanted to share what I've diagnosed in case anyone has hit this before or has ideas.

The Setup:

SMS booking bot using GHL round-robin calendar
3 team members on the calendar
Bot uses get_availability to check slots, book_appointment to book

The Problem:

get_availability returns AGGREGATE availability across all team members - if ANY of the 3 are free, the slot shows as available.

But book_appointment uses round-robin assignment server-side. So even if a slot shows available, the booking can fail because the system assigned it to a team member who happens to be busy at that time.

The bot can't see:

Which team member will be assigned
Why a booking failed
Who was attempted

This creates death spiral scenarios where a prospect wants to book, slots appear available, but bookings fail repeatedly. I had one conversation with 10+ consecutive booking failures before the prospect gave up.

What I've Tried:

Aggressive retry strategy - When booking fails, automatically try slots within ±1 hour window before asking prospect for new times
Time drift acknowledgment - If we book 9:15am instead of 9am, confirmation says "Got you down for 9:15am (closest to your 9am request). If that doesn't work, let me know."
Failure escalation - After 3 failed attempts in ±1 hour window, tag contact for manual intervention instead of endless loops
Consolidated prompt logic - Eliminated 6 conflicting calendar sections in my prompt so bot follows one clear protocol

What I'm Looking For:

Has anyone else hit this with round-robin calendars?
Is there a way to see individual team member availability via API?
Any way to influence or predict which team member gets assigned?
Alternative calendar setups that avoid this issue while still distributing leads?

The core issue is information asymmetry - bot sees aggregate availability but booking happens at individual level. Any workarounds appreciated.

Thanks.

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